Need software to help you create estimates and manage your entire workflow?
Not a problem!
But don’t you want more?
With Tharstern you get everything you need to run all the departments in your print business and all these things too:
Online estimate and order portal
For your customers or sales team to create and trackestimates and orders.
Thisbrowser-based platform connects directly to your core MISand can be used on any device in any location.
Sales and marketing tools
A print specific CRM that allows you to create targeted marketed lists based on past estimates and orders.
Integration with class-leading marketing automation software so you can send beautiful marketing campaigns to your targeted lists.
End-to-end automated workflows
From sales and invoicing through to production and delivery, and everything in between!
We will help you build an automated workflow that speeds up your estimate and job lifecycle.
Access from anywhere
Use our browser-based tools that connect directly to your core MIS and are used by different departments for their specific operations.
Host your MIS on-premise, go fully cloud hosted or adopt a hybrid approach – we can help you work out which option is best for your business.
THE experts in connected workflows
We have some of the most established connections to press and prepress workflows in the industry.
We work with all the leading industry vendors and have done for decades.
A true partner for your technology needs
One of our most valued USPs is the partnership and technological expertise we provide to our customers.
We help our customers to continuously improve using technology, and are often told we’re “like a member of the team”.
We will help you improve the efficiency of your workflow and show you how to:
Our MIS will speed up the estimating process and streamline your workflow.
Tharstern will help you automate repetitive and mundane business processes, giving you more time to focus on your customers. By consolidating existing systems together, you will reduce admin, speed up business processes and get jobs to press quicker.
Automate your business processes and reduce errors and waste.
You can save money with our MIS by:
Automating your business processes and reducing the errors that can be caused by manual intervention.
Calculating material requirements accurately, tracking waste data for analysis and increasing production accuracy.
Identifying jobs that are costing you money so you can stop producing them!
FOCUS ON PROFITABLE WORK
Our software will show you which jobs make you the most money.
Analyze the difference between each job's costs and the price you were paid for it, so you can easily see which products, customers or even sectors are making you the most money. Now you know where to focus your sales and marketing efforts on.
How we make the implementation process easier
We know that new customers have concerns about how disruptive the implementation process could be, and that’s why we put together a comprehensive project plan that minimises the disruption and makes the transition as smooth as possible.
Because every company has different resources, skills and culture, we always adapt our approach to what best suits that particular company. But this is the sort of thing you can expect when you become a Tharstern customer...
1. Visit to Tharstern HQ
When we receive your order, we'll start working on all the processes required to get your implementation project underway (in fact, we've probably already started!).
In the meantime, we'll invite you and your team to visit us at Tharstern HQ so we can all get to know each other better.
After staying over at a high-quality country inn (our treat), you will head to our HQ in Colne, Lancashire, where you’ll be taken on a tour of our offices. Our MD will then take you out for lunch at a popular local eatery and tell you a bit more about our company and future plans.
2. Project Kick-off
We’ll start your implementation with a Project Kick-off meeting, normally within a couple of weeks of your order being received. This will be hosted by your assigned Project Manager, who will introduce themselves once the date for this meeting has been confirmed.
Introductions to the team - You will meet your Project Manager and they will want to meet your Project Owner (key decision maker for the project) and your Project Lead (who will be managing the project for you).
Set project goals - In this meeting, we’ll work with you to set project goals and discuss the optimal go-live date for you. We’ll also use the meeting to define your training requirements, so we can ensure that we meet your expectations.
Action report - Following this meeting, your Project Manager will submit a report that will include action points. Dependent on the size of your project we may also work with you to create a detailed project plan similar to this. This will define key milestone dates and help you define responsibilities and tasks for relevant members of your team.
This is the phase that your new MIS software will be installed! We’ll do this remotely wherever possible, but we may have to come on site if the project is a little more complex than usual. Either way, you’ll need to have someone from your IT team on hand during the installation period.
Run-through of requirements -You will have already discussed any server and client workstation requirements during the sales engagement process but our Installation Engineer will be on-hand to discuss these further, if required.
Meet your Installation Engineer -In the run-up to the installation date, you’ll be introduced to your Installation Engineer, who can guide you through the requirements mentioned above and answer any questions you have about the installation process.
Installation! -Your Installation Engineer will carry out the installation, either remotely or on site. You’ll be informed about the date and details in advance.
4. Implementation and Consultancy
This is the biggest phase of the project and could take several months, dependent on the size and culture of your business. Following installation, the MIS system needs to be set up with the data required to create estimates and calculate job costs, so your project team will receive training using your own data.
Once your staff are fully trained and you’ve tested the system using real-life scenarios to a point where both you and your Tharstern Project Manager are happy that everything is working as it should be, you get to hit the big green go-live button!
5. Ongoing support
Even before you've gone live with your MIS, you will have access to our Support team, either via telephone, email or by using our service desk software system.
We will also keep in touch through:
Account Management visits - You’ll receive regular contact from your Account Manager to check how things are going. Our Account Managers like to arrange a visit at least once a year but are happy to visit you as often as you need a visit.
Customer events, emails and webinars - We hold annual events to update our customers on the latest developments to their MIS and our plans for the future. You will also get a monthly customer newsletter that contain company news, updates, our latest educational resources, event invitations, webinar invites and product development information.
KnowledgeBase Site - We have a comprehensive KnowledgeBase that includes help articles, video guides, white papers and product update information, along with a forum for Tharstern users to engage with each other.
Okay, let's do this!
Arrange a call with one of our friendly team of experts.