We want to help you improve customer experience, make life easier for your team and lead the way ahead of your competition.
We want to help you improve customer experience, make life easier for your team and lead the way ahead of your competition.
Have more time
Improve sales
Delight customers
Lead a united team
Know what’s going on
Work faster
We know that new customers have concerns about how disruptive the implementation process could be, and that’s why we put together a comprehensive project plan that minimises the disruption and makes the transition as smooth as possible.
Because every company has different resources, skills and culture, we always adapt our approach to what best suits that particular company. But this is the sort of thing you can expect when you become a Tharstern customer...
When we receive your order, we'll start working on all the processes required to get your implementation project underway (in fact, we've probably already started!).
In the meantime, we'll invite you and your team to visit us at Tharstern HQ so we can all get to know each other better.
After staying over at a high-quality country inn (our treat), you will head to our HQ in Colne, Lancashire, where you’ll be taken on a tour of our offices. Our MD will then take you out for lunch at a popular local eatery and tell you a bit more about our company and future plans.
We’ll start your implementation with a Project Kick-off meeting, normally within a couple of weeks of your order being received. This will be hosted by your assigned Project Manager, who will introduce themselves once the date for this meeting has been confirmed.
This is the phase that your new MIS software will be installed! We’ll do this remotely wherever possible, but we may have to come on site if the project is a little more complex than usual. Either way, you’ll need to have someone from your IT team on hand during the installation period.
This is the biggest phase of the project and could take several months, dependent on the size and culture of your business. Following installation, the MIS system needs to be set up with the data required to create estimates and calculate job costs, so your project team will receive training using your own data.
Once your staff are fully trained and you’ve tested the system using real-life scenarios to a point where both you and your Tharstern Project Manager are happy that everything is working as it should be, you get to hit the big green go-live button!
Even before you've gone live with your MIS, you will have access to our Support team, either via telephone, email or by using our service desk software system.
We will also keep in touch through:
