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Tharstern in a nutshell...

1984

Company
Founded

LOCAL HQ

Based in Atlanta, Georgia.

61

Staff
Globally

98%

Renewal
Rate

about-page-cip4

MEMBER

Since
2002

trusted

TRUSTED

Integration
Experts

Our Mission

"To use our technology and knowledge to help our customers work faster and smarter."

Most of our team fall under one of two categories - they’ve either worked at a printing company or have a background in technology. As the printing industry moves away from manual skills to technological skills, this puts us in a very good position to help our customers.

And so that is our mission – not only to use our MIS technology to help our customers work faster and smarter, but also to use our combined knowledge to help our customers lead the way ahead of the competition.

Our Values

We operate by 4 core values that are reinforced in all our internal communications and activities, including annual staff awards for going above and beyond in displaying these values:

Helpful

To deliver service excellence being at all times helpful, responsive and approachable.

Pride

To have pride in our product and to ensure quality governs all that we do.

Knowledge

To deploy our knowledge, experience and heritage for the benefit of our customers.

Integrity

To ensure that integrity and trust are the hallmarks by which our actions are judged.

Our Customer Experience Programme

In early 2017 we embarked on a customer experience programme to make sure we were not only meeting our customers’ expectations, but exceeding them. While we have always prided ourselves on offering a great customer service, we wanted to do more.

You can read more about our customer experience programme in this white paper written by our MD, but here are some activities that we carry out as part of this continuous improvement project:

Journey Mapping

Mapping every single touchpoint in our customers’ journey so we don't fall down on any interaction we have with them.

Monthly Meetings

Monthly customer experience meetings to discuss how to improve touchpoints, attended by representatives of all departments.

Gathering Feedback

Regular customer feedback to assess how we’re doing and identify areas we can improve on.

Going The Extra Mile

Gather suggestions from our staff as to how we can add a little magic to certain touchpoints.

Our Customer Experience Programme will never be finished – we are committed to continually improving the experience for each and every customer we have, for as long as we have them.

Our History

Keith Harrison

1984

FOUNDED BY KEITH HARRISON

Our original founder Keith Harrison, was working as a Financial Director for a printing company when he recognized the need for an estimating package for printers. He hired a programmer on the YTS scheme to re-engineer his prototype from a Commodore PET to an IBM PC. Mr Harrison launched the company from home and subsidized it whilst still working as a consultant in the printing industry.
16-bit sonic

1993

LAUNCH OF 16-BIT
WINDOWS VERSION

We quickly become recognized as a key supplier to the MIS market, and become one of the pioneers to launch a native 16-bit Windows version of the original DOS-based solution, which was launched at IPEX in Birmingham.
Richard-Bannister

1998

KEITH HARRISON SELLS
THE BUSINESS TO SON-IN-LAW
RICHARD BANNISTER

In May 1998, Keith Harrison retires and sells the business to his son-in-law Richard Bannister.
SQL

1998

THARSTERN SQL LAUNCHED

We launch a 32-bit version of the software and, crucially, make the move from a proprietary database to the SQL server platform which until this time was not available to the SME market. This was a real turning point for the company and after this, developments come thick and fast.
CIP4

2002

WE START OUR JDF JOURNEY

We join CIP4 and quickly recognize the importance of process automation, beginning a JDF journey that leads to our reputation for being experts in MIS integration.
Kangaroo Sign

2002

THARSTERN DOWN UNDER

Tharstern Australia and New Zealand are established through our distributors Mosaic. Managing Director Tresta Keegan heads up the New Zealand team whilst General Manager Matt Murray runs the Australian offices.
Tharstern Directors

2014

THE MANAGEMENT BUY-OUT

A management buy-out sees Technical Director Antony Lord, Sales Director Lee Ward, and Managing Director Keith McMurtrie acquire a significant ownership stake in the business.
USA Flag

2015

THARSTERN OVER THE POND

Tharstern Inc. is established in the United States, with headquarters in Atlanta, Georgia. Our first 4 US customers sign up for a Tharstern MIS.
Tharstern T Logo

2015

THE BIG REBRAND

We have a major re-brand of our logo and visual identity. Product names are consolidated, leaving just one name for both the company and its sole product – Tharstern.
Yoda

2018

CONTINUE TO GUIDE OUR CUSTOMERS, WE WILL  

“Always pass on what you have learned.” - Yoda

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