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Tharstern in a nutshell...

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MEMBER

JDF Specialists

66

Staff Globally

LOCAL HQ

Based in Atlanta, Georgia

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TRUSTED

Integration Experts

Our Mission

"To guide our customers through the technological evolution of the printing industries."

The printing industry is going through a period of intense technological change right now, and we know that it's difficult for companies to keep up to date with these changes.

That's why it's our mission to use both our technical knowledge (about ALL kinds of software solutions, not just MIS!) combined with our industry knowledge, to help our customers find the right software solutions for their business and keep them up to date with the latest developments. 

Our Values

We operate by 4 core values that are reinforced in all our internal communications and activities, including annual staff awards for going above and beyond in displaying these values:

Helpful

To deliver service excellence being at all times helpful, responsive and approachable.

Pride

To have pride in our product and to ensure quality governs all that we do.

Knowledge

To deploy our knowledge, experience and heritage for the benefit of our customers.

Integrity

To ensure that integrity and trust are the hallmarks by which our actions are judged.

Our Customer Experience Programme

In early 2017 we embarked on a customer experience programme to make sure we were not only meeting our customers’ expectations, but exceeding them. While we have always prided ourselves on offering a great customer service, we wanted to do more.

You can read more about our customer experience programme in this white paper written by our MD, but here are some activities that we carry out as part of this continuous improvement project:

Journey Mapping

Mapping every single touchpoint in our customers’ journey so we don't fall down on any interaction we have with them.

Monthly Meetings

Monthly customer experience meetings to discuss how to improve touchpoints, attended by representatives of all departments.

Gathering Feedback

Regular customer feedback to assess how we’re doing and identify areas we can improve on.

Going The Extra Mile

Gather suggestions from our staff as to how we can add a little magic to certain touchpoints.

Our Customer Experience Programme will never be finished – we are committed to continually improving the experience for each and every customer we have, for as long as we have them.

Our History

Tharstern Founded in 1984

 

1984

FOUNDED BY
KEITH HARRISON

Tharstern Launch of 16-bit

 

1993

LAUNCH OF 16-BIT
WINDOWS VERSION

Keith sells up to Richard


1998

KEITH HARRISON
SELLS THE BUSINESS
TO SON-IN-LAW

Tharstern SQL Launched


1998

THARSTERN
SQL LAUNCHED

JDF starts


2002

WE START OUR
JDF JOURNEY

 

Tharstern Australia


2002

THARSTERN AUSTRALIA
AND NEW ZEALAND ARE ESTABLISHED

Tharstern management buy-out


2014

THE MANAGEMENT
BUY-OUT

 

Tharstern USA


2015

THARSTERN
LAND IN THE US

 

Tharstern Rebrand


2015

THE BIG
REBRAND

 

cloud-launch


2021

The launch of
Tharstern Cloud
for Labels 

 

Tharstern Guide


2022

CONTINUE TO GUIDE
OUR CUSTOMERS,
WE WILL

 

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