"To guide our customers through the technological evolution of the printing industries."
The printing industry is going through a period of intense technological change right now, and we know that it's difficult for companies to keep up to date with these changes.
That's why it's our mission to use both our technical knowledge (about ALL kinds of software solutions, not just MIS!) combined with our industry knowledge, to help our customers find the right software solutions for their business and keep them up to date with the latest developments.
Our Values
We operate by 4 core values that are reinforced in all our internal communications and activities, including annual staff awards for going above and beyond in displaying these values:
Helpful
To deliver service excellence being at all times helpful, responsive and approachable.
Pride
To have pride in our product and to ensure quality governs all that we do.
Knowledge
To deploy our knowledge, experience and heritage for the benefit of our customers.
Integrity
To ensure that integrity and trust are the hallmarks by which our actions are judged.
Our Customer Experience Programme
In early 2017 we embarked on a customer experience programme to make sure we were not only meeting our customers’ expectations, but exceeding them. While we have always prided ourselves on offering a great customer service, we wanted to do more.
You can read more about our customer experience programme in this white paper written by our MD, but here are some activities that we carry out as part of this continuous improvement project:
Journey Mapping
Mapping every single touchpoint in our customers’ journey so we don't fall down on any interaction we have with them.
Monthly Meetings
Monthly customer experience meetings to discuss how to improve touchpoints, attended by representatives of all departments.
Gathering Feedback
Regular customer feedback to assess how we’re doing and identify areas we can improve on.
Going The Extra Mile
Gather suggestions from our staff as to how we can add a little magic to certain touchpoints.
Our Customer Experience Programme will never be finished – we are committed to continually improving the experience for each and every customer we have, for as long as we have them.
Our History
1984
FOUNDED BY KEITH HARRISON
1993
LAUNCH OF 16-BIT WINDOWS VERSION
1998
KEITH HARRISON SELLS THE BUSINESS TO SON-IN-LAW
1998
THARSTERN SQL LAUNCHED
2002
WE START OUR JDF JOURNEY
2002
THARSTERN AUSTRALIA AND NEW ZEALAND ARE ESTABLISHED
2014
THE MANAGEMENT BUY-OUT
2015
THARSTERN LAND IN THE US
2015
THE BIG REBRAND
2021
The launch of Tharstern Cloud for Labels
2022
CONTINUE TO GUIDE OUR CUSTOMERS, WE WILL
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Arrange a call with one of our friendly team of experts.
