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We're a market leading software company providing Management Information Systems to the printing, packaging and label industries. Our MIS solutions are used at nearly 700 sites and by more than 7,000 users worldwide.
More than 30 years have passed since Tharstern was formed in 1984 by Keith Harrison, who at that time was working as a Financial Director for a printing company. Mr Harrison recognised that there was an opportunity to develop an estimating package for printers. He started the company from home and subsidised it whilst still working as a consultant.
In 1991, Keith McMurtrie joined the company, bringing to the company a unique blend of commercial and technical drive, resulting in a number of ‘firsts’ in the industry.
In 2014 Tharstern was bought in a management buy-out from the family of the original founder, who set up Tharstern 30 years ago. Technical Director Antony Lord, Sales Director Lee Ward, and Managing Director Keith McMurtrie acquired a significant ownership stake in the business and retain direct day-to-day running.
Tharstern are proud of our heritage and achievements, but this change in ownership provides security and continuity, as well as a platform for future growth. This move retains our independence, brand and identity as a recognised world leader within the printing and allied industries.
"The management buy-out has given our customers solid reassurance about our commitment to their business and to the industry in general - they know that we really are in it for the long haul."
There are lots of amazing people who make the Tharstern wheels turn and our team of MIS experts are the driving force behind the solutions we're all proud to bring to the global print industry. Many of them have been with the business for more than a decade, in the UK and also with our Australasian offices. Keep checking in to see how the team are growing in the various regions as we go from strength to strength.
Will is always on the end of the phone as the first point of contact for our customers - his friendly and helpful personality makes him a key member of our team.
Jacquelyn is our Technical Author who has over 20 years experience in Technical Authoring. She loves to create useful content for the Tharstern MIS whilst constantly striving to find new ways to help.
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Mary is the Account Manager for South East England and has over 20 years experience in the print industry.
She's a big fan of music and comedy gigs and goes to Latitude Festival in Suffolk every year. Mary is also the Mayor of Bungay!United Kingdom
Nigel is our Finance Director and his responsibilities cover all financial management across the UK and US.
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Guy heads up our development team and it's his job to make sure that our software development projects are delivered on time and to the highest standard.
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Paige is our Marketing Assistant who assists (it’s in the name!) our Marketing Manager, Amanda, in everything from SEO to PPC, social media and copywriting.
Neil is part of the research arm of our development team, looking into new technologies and how they can improve the Tharstern application suite. He is currently developing a new cloud based solution to add to our product portfolio.
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Ben is a recent addition to our development team who has been assisting with testing and user interface improvements
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Neil is part of our support team, adept with server and network queries thanks to his background in IT.
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As Implementation Manager for the US, Rowan is responsible for the delivery of all North American projects utilising his team of specialist training consultants.
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John recently joined us from Heidelberg where he had worked alongside Keith and the team for approximately 15 years on various high profile CIP4 projects and exhibitions. He will be focusing on third party integration projects, using his expertise to configure the more complicated workflow connections.
John has 4 children and his eldest son Connor is currently working at Heidelberg UK as an apprentice electrician.
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Jennifer is based in the Greater Atlanta area and is a Pre-sales Consultant for Tharstern Inc. She started out as an HP Indigo Press Operator and has over 20 years of experience in the printing industry. Jennifer provides pre-sales consultations of our MIS software.
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Robert started out as a press operator before owning his own shop in California. For the last eight years, he has run a consultancy company that specialised in process improvements. He was a member of the Kodak EMS project as lead consultant in three beta sites and has also spent eight years as a senior application consultant and professional services manager for Programmed Solutions PSI system.
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Keith is one of our consultants and travels around the country to train our customers on using the system.
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Chris has nearly 20 years of experience in the printing industry and looks after our customers in the South of England.
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Amy is one of our consultants and travels around the country to train our customers on using the system.
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Andrew has been with us since 1997 and is responsible for new business development in the South of England.
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Originally from Tharstern’s first install Down Under, Tresta became Tharstern’s first Distributor in 2002 and is the MD for Australasia. A background in design, business development and print, transitioned into print MIS technology through various roles in NZ, Australia and the U.S.A. Her favourite part of the job, aside from working with a talented team of colleagues, are the partnerships that have come from working with some bold and inspiring printers in the industry.
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Our Installation engineer who travels the length and breadth of the UK installing our systems.
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Dan is one of our consultants and travels around the country to train our customers on using the system.
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Technical Director and one of Tharstern New Zealand’s original founders having previously started out in software programming and working hands-on with ERP solutions. Darryl takes a “No. 8 Wire” attitude to find and build solutions for customers. He is an enthusiastic philatelist of New Zealand related historical items and a keen follower of The All Blacks, even at 2am in the morning.
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Bob heads up our US team and overseas the operational activities of Tharstern Inc. He has received Bachelor of Science degrees from the Rochester Institute of Technology with majors in audiovisual communications, professional photography and photographic chemistry, and a minor in management. Bob also spent four years in military service and is a member of the Vietnam Veterans of America.
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Amongst other things, David specialises in developing our cutting-edge integration software, using JDF and other technologies with vendors across the industry.
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Dharmesh has been with us for over a decade based in the Auckland office. With his diverse skillset, he is regularly drawn into projects assisting his colleagues with his specialist skillsets. Thorough and methodical with a passion for technology, he loves helping customers push the limits of the system to achieve the most efficient and effective results.
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David has held senior operations roles at several PI400 printers and led the print and e-commerce operations for a Fortune 200 insurance company. For the last 8 years he has run a print and marketing communications contract services group. He has also served four years on the board of directors and three years as the technical chair for Dscoop.
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Gary is one of our consultants and travels around the country to train our customers on using the system.
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With an varied background that includes the RNZAF, NZ Police and then into technology based positions with HP for many years, Jeremy wanted to get back to the help desk role he’d performed previously, but one with that would challenge him. Jeremy is a confessed ‘Petrol-head’ and ‘Head-banger’ when not calmly working through customer queries.
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Katie is our housekeeper and makes sure that our new building remains clean and tidy!
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Longest serving member of staff at Tharstern and the boss. Keith's knowledge of the industry and our products is second to none making him the perfect leader!
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Marcus is one of our consultants and travels around the country to train our customers on using the system.
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Mark is our archetypal support engineer from networks, phones and servers right through to web-to-print.
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Print has been part of Matt's life since his folks bought a printing business when he was 10 years old. Since then he has worked in print production, business management, key account management and he is now enjoying the challenging and varied role of Tharstern technical support on the Tharstern ANZ Support Desk.
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GM for Tharstern Australia, based in Sydney, Matt originally comes from the print industry. He is the father of three adorable kids; husband of the lovely Di’ and keen on his cycling and fitness. Matt is highly skilled in business development and project management. He takes great pleasure in forming a strong, ongoing association with customers through his honest and consistent involvement in their businesses.
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Michelle is our System Implementation Consultant based in Sydney. Originally trained in Graphic Design, her passion for all things printing and how they work led her through several roles within the industry before joining Tharstern Australia. Building relationships and working together to achieve goals is a driving force. Leisure activities include playing Softball and catching up with friends and family.
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Peter is one of our consultants and travels around the country to train our customers on using the system.
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Phil is our longest serving Consultant and aswell as training our customers in the UK and abroad he liases with our Development team on new projects!
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Philip is our Deputy Development Manager and understands our software inside out - especially our flagship production scheduling module.
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Roy heads up our training team and is responsible for making sure that our customers are happy and receive the correct training
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Susan heads up our US sales team and before joining Tharstern, previously co-founded DPI in 1992 and served as President until its acquisition by RPI in 2013. While she considers Atlanta home, Susan lived overseas for eighteen years in many countries including Mexico, Peru, Indonesia, Italy and Turkey. She is fluent in Spanish and is still an avid traveler.
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Gwen is the heart of the Tharstern team and has responsibilities over several departments including credit control, training and administration.
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Jamie is the 'engine room' of Tharstern and there isn't much he doesn’t know about our products and processes!
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Lee heads up our Sales team and is heavily involved in generating new business, ensuring we are at the forefront of the industry.
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Mark is part of our Pre Sales team and with an in depth knowledge of the system he travels the UK demonstrating our products to customers.
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Ross has been in the printing industry for over 12 years and is responsible for new business development in the North of England, Scotland and Wales. When he's not on the job, he loves spending time with his kids, family and friends and getting outdoors on his mountain bike, camping and skiing.
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Amanda is our Marketing Manager. She loves creating useful content for our customers and is always thinking of new ways she can help solve their problems.
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Antony is our Techincal Director and has over seen pretty much every installation of software since 1992.
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Craig is part of our support team and handles the majority of our inbound calls and maintains the fast fix rates our customers are used to.
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Dale is part of our 'first response' support team making him key to fixing any support queries first time.
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Lauren is our administrator and receptionist - she's the happy voice on the end of the phone when you call the office.
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Leigh has been previously responsible for our Fulfillment module but has more recently been heavily involved in the development of our iPad app.
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If you need help with reports, documents, dashboards or management information data - Mat is your man.
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Along with Dale, Neil handles the majority of our inbound calls and maintains the fast fix rates our customers are used to.
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A keen Manchester United fan (actually from Manchester), Nick is a specialist in all the core modules of our MIS.
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Nicola deals with our Sales team on a daily basis creating proposals to send out to our customers.
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Paul left us and returned to the Tharstern family after working for our distributor in Australia - he is now responsible for bringing new products to life in our Development team.
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Nobody knows more about our software (inside and out) than Peter… if there is something in the product he doesn’t know about then we didn’t put it there!
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Simon is the newest member of the development team and brings to the role a wealth of knowledge which will be valuable when working on new projects.
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Stephen is our Support manager and his team manages 14,000 support calls a year - Always calm, you can be assured that any problem you have will be dealt with efficently.
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Stuart is part of our support team and handles the majority of our inbound calls and maintains the fast fix rates our customers are used to.
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