Last Published February 14, 2023




The GDPR is a new regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to strengthen and unify data protection for all individuals within the European Union, aiming to give control back to citizens and residents over their personal data. It came into effect on 25th  May 2018 and although multifaceted is can be summarised with three main aims:

  • Privacy by Design - Organisations must implement appropriate security measures around all data processing activities, and any new activities should be risk assessed for privacy and security at the outset.
  • Enhanced Rights - In addition to existing rights, additional rights are now afforded to individuals such as the right to transfer personal information, and the right to be forgotten.
  • Demonstrate Compliance - Companies must be able to document and demonstrate compliance through their internal records, policies and procedures.

At Tharstern we take security of both company and personal data very seriously and welcome the opportunity that GDPR brings in further emphasising the importance of good data management practice and the privacy rights of individuals. As such we are committed to achieving and maintaining compliance with this new regulation.

What Tharstern are doing to prepare for GDPR

Tharstern have embarked on an internal programme to identify which measures we need to implement to be compliant with GDPR, and are working to implement them ready for the deadline.

  • We have conducted an internal data audit and are documenting our data maps and flows.
  • We are refining our internal operating procedures and processes in respect of data management and security.
  • We are reviewing our internal policies across the business, but with specific attention in regards to HR, IT and data protection.
  • We have updated our internal education programmes to deliver additional data protection and GDPR related training to all staff.
  • We have reviewed our internal IT infrastructure and systems and are carrying out a range of improvements and upgrades.
  • We are reviewing our customer and key third-party vendor agreements to make sure that the appropriate contractual protections are in place to satisfy GDPR requirements.
What Tharstern are working on in our product to help our customers with GDPR
  • To support the right of individuals to request a copy of the personal data you hold we are working on a set of Crystal Reports that will enable you to report on, and present, the data held in your Tharstern database on individuals such as supplier / customer contacts, and also internal users and operators.
  • To support the right of individuals to be forgotten, we are working on a mechanism to allow you to delete and/or anonymize personal information, for any specified individual, that is stored in the Tharstern database.

We are adding to, and updating this information on a daily basis so please keep checking back here for the latest updates and FAQs.

Hosted Solutions

Additional information for users of our hosted Business Intelligence solution:

Additional information for users of our hosted Primo LIVE / Tharstern App software:


Have Tharstern appointed a Data Protection Officer?

No. Due to our size, and the nature of our business we are not required to appoint a Data Protection Officer.


The information contained on this website is for guidance purposes only. It should not be taken for, nor is it intended as, legal advice. We would like to stress that customers should make their own detailed investigations and seek their own legal advice if they are unsure about the implications of the GDPR.

While we have made every effort to ensure that the information provided on this website is correct and up to date, Tharstern cannot make promises as to the accuracy and this information is delivered on an “as is” basis without any warranties, express or implied.  Tharstern will not accept any liability for errors or omissions and will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract or otherwise from the use of or reliance on this information or from any action or decisions taken as a result of using this information.

Cookies Notice

Privacy Policy

This Privacy Policy is provided to help you understand how we collect and use your information when using this website when you engage with us as a business or use our products and services.

Any personal information you do provide to us will only be used in accordance with this Privacy Policy.

Who We Are

In this policy, when we refer to “we” (or “us” or “our”), we mean our group businesses as Tharstern Group, Tharstern Limited, and Tharstern Inc. Our headquarters are in the United Kingdom, but we also operate out of the United States.

Personal Information

Personal information is information that identifies you as an individual, such as your name, address, email address, company name, phone number, or other information that is specific to you.

Collection of your Personal Information

When you visit our website or engage with us as a business, we collect personal information. The methods by which we collect it can be broadly described as follows:

Information we collect automatically: This website has been designed so that it can be visited and browsed without revealing any personal information. However, we use tracking software to monitor traffic patterns and website usage. Until you provide us with additional personal information such as your name or email this data is anonymous.

Some of this information is collected using cookies and similar tracking technologies, and you can read more about this on our Cookies page.

Information you provide directly: Some parts of this website require that you provide additional personal information to us, such as your name, company name, email address, and contact information. This is also the case should you make an inquiry or contact us through other communication methods such as email and over the telephone.

We may also ask you relevant questions about your needs or preferences.

You may also provide this information through your organization's implementation of our software, or use of our products and services, as well as via the use of our support helpdesk.

Information we receive from third parties: Most of the information we collect, we receive directly, however, sometimes we may receive personal information from other sources, such as publicly available content, trusted partners, or by way of referrals.

Other examples may be by way of an application for a job posted on a third-party job site or communication via an employment agency.

We are a business-to-business organization, and with the exception of employment opportunities, the majority of personal information we collect and require is business contact information and information related to your business.

Use of your Personal Information

We use your personal information to maintain our relationship with you and to provide you with any products and services that you have ordered and that fulfill our contractual commitments.

In addition to this, and other uses identified in this policy, we may also use your personal information for the following, in accordance with your marketing preferences:

  • To help us develop the design and layout of our websites to better meet the needs of visitors as well as deliver the most appropriate and best experience possible.
  • To provide you with information you have requested or shown an interest in, such as white papers, blog articles, or videos.
  • To provide you with content or information which we think may be of interest to you, by post, email, or other means and to send you marketing communications relating to our business.
  • To promote our business, its products, and services to you.
  • To communicate operational information such as business hours, and closures.
  • To analyze trends and report on the usage of our products and services to measure and improve our offerings to our customers and the wider market
  • We will also use your personal information to meet any legal requirements.

We will also use your personal information to meet any legal requirements. Finally, if you have applied for a job, either via an advert or speculatively, we will use your information to process your application to a conclusion.


We are committed to ensuring that your data and personal information are secure. To prevent unauthorized access or disclosure we have put in place the appropriate physical, electronic, and operational procedures to secure the information we collect and hold.


Where allowed by law, you may request details of the personal information we hold about you, as well as request the correction, amendment, or deletion of any such information. Any such requests should be made in writing using the contact details below. In circumstances where we are unable to comply with any requests, we will endeavor to advise you of the reasons for this.


We will retain your personal information for as long as we have a relationship with you or the business that you represent and where there is an ongoing business need for us to retain it.

Other Websites

This website may contain links to other websites that are not governed by this policy. We have no control over such sites and we are not responsible for the protection and privacy of any information you provide whilst visiting such sites. This is also the case if you engage with us on social media platforms, e.g. Twitter and Instagram, any posts or comments you make will be shared under the terms of the relevant platform on which they are written.

Children's Privacy

Tharstern does not knowingly or intentionally collect information from anyone under the age of 16, and we request that anyone under the age of 16 not submit personal information. If you become aware that a child has provided us with personal information, please contact us using the details below. If we become aware that someone under the age of 16 has submitted personal information, we will delete the information from our records.


Any questions or complaints in regard to this policy should be sent in writing to:

Tharstern Limited
RB House
Greenfield Road
Lancashire, BB8 9PD
United Kingdom

Alternatively, you can email

Changes to this Policy

We keep this policy under regular review, and Tharstern reserves the right to modify or update this policy at any time without notice.

Website Terms of Use


This website is operated by Tharstern Limited, whose registered office is at RB House, Greenfield Road, Colne, Lancashire, England, BB8 9PD our company registered number is 1313142 and VAT registered number 303498464. You can contact us by e-mail and/or by telephone at and/or 01282 860 660.


2.1 Tharstern Limited grants you a non-exclusive licence to use this website upon the following Terms and Conditions. The website to which these terms and conditions apply and for which we are responsible is If you have any questions about the terms and conditions of this site or do not wish to accept them, please contact and/or 01282 860 660 before using this website.

2.2 Tharstern Limited may terminate this licence at any time without notice.


3.1 This website contains material which is owned by or licensed to the Operator. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.

3.2 You may view, use, download and store the material on this website for personal and research use only provided that no materials are modified, and no graphics are used separately from accompanying text. Our copyright and trade mark notices appear in all copies and you acknowledge this website as the source of the material and the person to whom you provide these materials are made aware of these restrictions. Commercial use is not permitted. The re-distribution, republication, or otherwise making available of the material on this website to third parties, without the prior written consent of Tharstern is prohibited.

3.3 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


4.1 The information on this website is given in good faith and for general information and interest only. It is subject to change without notice. Tharstern Limited is not responsible for any inaccuracies and (except as set out in clause 7.3) makes no representation and gives no warranty as to its accuracy.

4.2 The members of staff at Tharstern may contribute to the educational content we create and make available on our website, including blog articles, news pages, white papers, eBooks and other content. The views, opinions and positions expressed by the authors and those providing comments on these blogs are theirs alone and do not necessarily reflect the views, opinions or positions of Tharstern Ltd or any employee thereof. We make no representations as to the accuracy, completeness, timeliness, suitability or validity of any information presented by individual authors and/or commenters on our blogs and will not be liable for any errors, omissions, or delays in this information or any losses, injuries or damages arising from its display or use.

4.3 The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.


5.1 This website contains links to other websites. Tharstern accepts no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by Tharstern Limited of that other website. It is your responsibility to check the terms and conditions and privacy policy on any other website you visit.

5.2 You may not create a link to this website from another website or document without the prior written consent of Tharstern Limited.


6.1 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these terms and conditions which govern the relationship between us in relation to your use of the website.

6.2 If you make a contract with a third party who is named or referred to on this website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.


7.1 Tharstern does not guarantee that the use of this website will be compatible with all hardware and software which may be used by visitors to the site.

7.2 Except as set out in Clause 7.3, Tharstern Limited will be under no liability to you whatsoever whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.

7.3 These Terms and Conditions do not exclude its liability (if any) to you for personal injury or death resulting from the negligence of Tharstern Limited, for fraud or for any matter for which it would be illegal for Tharstern to exclude or to attempt to exclude its liability.


Tharstern Limited Privacy Policy forms part of these Terms and Conditions. View Privacy Policy.


In order to make the website more user-friendly and allow the amount of information to be increased, a number of software applications are used. The website may make use of various technologies including Macromedia Flash and Adobe Acrobat (PDF) software, for example. These may take more time to load than conventional HTML web pages, especially if you are accessing the website using a dial-up connection to the Internet or via a mobile device or any other wireless connection. By proceeding to download the Flash or Adobe Acrobat parts of the website you acknowledge the increased download time and computing resources needed.


This website is controlled and operated by Tharstern Limited from its offices in England. The formation, existence, construction, performance, and validity in all aspects whatsoever of these Terms and Conditions or of any term of these Terms and Conditions or any dispute in relation to the materials contained in this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms and Conditions or use of the website.

10.1 Your continued use of this website indicates your acceptance of these Terms and Conditions.