Vacancies | Tharstern Print MIS

Key Responsibilities

Work with incident stakeholders to respond, triage, investigate and provide resolution to queries raised including, where necessary, the identification and reporting of defects to development.
Manage and resolve incidents within the targets, guidelines, workflow and operational framework set by the Company including prioritisation, escalation and communication.
Maintain and record all contact with the stakeholders through the incident lifecycle, keeping all necessary parties informed of progress and resolution.
Remote deployment of software and solutions as required including product upgrades, updates and bespoke development.

Additional Responsibilities

Assist the Company with its own internal IT requirements.
Assist the development department in the unit and system testing of new releases and modules.
Assist the documentation department by the provision of documentation, instructional videos, or knowledgebase articles.
Promote the solutions of the Company and its partners and advocate, educate and encourage best practices with regard to the use of these solutions or related technologies.
Provide feedback, suggestions and ideas to the management team and/or directors for improvement of existing solutions, products and services as well as internal workflows, tools and business processes.
Treat colleagues, customers, partners and suppliers with courtesy and respect at all times and through all forms of communication.
Aim to achieve a high level of knowledge, competence and professional ability in the industries, products and disciplines associated with your role.
Assist other departments and carry out any other reasonable duties within the Company as requested from time to time.

Training and Qualification

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

Career Progression

The apprentice will gain a Level 3 qualification allowing them to work as an IT Support Technician, and potentially gain a full-time role within the company.

About the role

Working week
09:00-17:30 Monday to Thursday (0.5 hrs lunch break) and 09:00-13:00 pm on Fridays.

Total hours per week: 36

Expected duration
18 Months

Possible start date
05 Sep 2022

Why Tharstern?

Well-established software business in the heart of Lancashire.
Lancashire Medium Business of the Year 2019.
Remote/hybrid working.
36-hour, 4½ day working week (Monday – Friday AM) with flexibility around core hours.
23 days holiday, plus statutory, plus your birthday. Increases with the length of service.
Various benefits as the length of service increases – death in service insurance, income protection insurance, private health.
Wellness support through our employee champion scheme.

Salary

£10,296.00
After one year of the apprenticeship, the salary will increase to at least minimum wage for your age range.

Application Requirements

Desired skills and personal qualities
Communication skills, Teamwork, Initiative, Enthusiastic to learn, Understanding IT principles/tech, Able to work individually.

Qualifications
GCSE or equivalent English (Grade 4 (C)) Desired
GCSE or equivalent Maths (Grade 4 (C)) Desired

Things to consider
The current location of the Tharsten office is Colne, BB8 9PD. Please note that the office will be changing location in the near future, remaining within 15 minutes drive of the current office. This is something that can be discussed in the interview while the new location is being confirmed. Both locations are accessible by public transport. This role will consist of hybrid working – in the office and at home, applicants should have a quiet area at home to be able to work. Eligibility You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status, and have the right to work in the UK.

About you

To be considered for this role you will need to have a proven track record in delivering high-quality cloud-based software preferably for a commercial B2B solution. You will have excellent leadership and interpersonal skills with an ability to communicate complex ideas and concepts to a technical audience. These will be combined with a first-class knowledge of software construction using C# / .NET and related technologies.

Key technologies

C# / .NET
TypeScript/JavaScript
Node.JS
Entity Framework
Microsoft SQL Server
REST APIs
Git

Key Requirements

Extensive knowledge of C# / .NET, design patterns, and system architecture.
Strong knowledge of TypeScript/JavaScript, Node.JS, HTML, and CSS.
Good knowledge of Entity Framework and Microsoft SQL Server
Experience in building and deploying cloud software solutions in a commercial, and preferably B2B environment.
Practical knowledge and experience of best practices for the full development lifecycle, including code reviews, source control, build, testing, and deployment.
Advocate and employ concepts such as clean code and design patterns and have knowledge of n-tier web-scale architectures.
You want to maintain a hands-on development role whilst influencing the technology environment and culture.
Enjoy learning, talking about your craft, and inspiring others.

Bonus skills

Experience in working and deploying in an Azure / AzureDevops environment.
Experience in the print and publishing / graphic arts sector.
Experience or knowledge of Elastic Search, Docker, Telerik, IaC, Selenium.

About the role

Help to lead the development effort on our new-to-market Cloud MIS/ERP by designing and developing high-quality software.
Help to improve and maintain best practices throughout the software development lifecycle.
Help shape the development strategy and technology culture of the business.
Mentor other members of the team and grow the overall team capabilities.

Why Tharstern?

Well-established software business in the heart of Lancashire.
Lancashire Medium Business of the Year 2019.
Remote/hybrid, whatever works for you.
36-hour, 4½ day working week (Monday – Friday AM) with flexibility around core hours.
23 days holiday, plus statutory, plus your birthday. Increases with the length of service.
Various benefits as the length of service increases – death in service insurance, income protection insurance, private health.
Wellness support through our employee champion scheme.

Salary

£60,000 – 90,000

Key responsibilities

Diary management - use Outlook to co-ordinate multiple diaries, and manage commitments with internal and external stakeholders.
Communications - including taking calls, responding to emails and communicating directly with internal and external stakeholders on behalf of the executive team.
HR administration – manage our HR software application and prepare and distribute HR-related documentation, such as contract amendments, sick notes and holiday administration.
Document management - preparing and assisting in the production and distribution of internal and external documents including governance documentation.
Administration - organising regular travel arrangements, processing expense claims and taking minutes with proactive follow-ups.
Plus involvement in other projects across the business as and when needed, that are necessary for the effective performance of the executive team.

To be successful, you’ll need to

Uphold a strict level of confidentiality, acting with professionalism and integrity at all times with internal and external stakeholders
Be an excellent organiser.
Be proficient in Microsoft Office skills and able to learn new software applications that will assist you in your role.
Have a passion for creating an engaged culture and a great place for people to work.

Hybrid flexible working

The role will be a mixture of home and office working, with 1-2 days a week in the office.
We are open to conversations on work patterns to suit your needs such as: reduced hours per day, reduced days per week or term time working.

About you

To be considered for this role you will require strong front-end development skills using TypeScript/JavaScript and be used to working as part of a team with UX designers and brand stakeholders. Your experience will include the construction of interfaces for complex, preferably B2B, n-tier applications in a commercial environment.

Key technologies

TypeScript/JavaScript
HTML and CSS
Node.JS
REST APIs
Git

Key Requirements

Strong knowledge of TypeScript/JavaScript, JS, HTML, and CSS.
Experience in the development of commercial software applications.
Practical knowledge and experience of the full development lifecycle, including code reviews, source control, build, testing, and deployment.
Advocate and employ concepts such as clean code and design patterns and have some knowledge of n-tier architectures.
Enjoy learning, talking about your craft, and inspiring others.

Advantageous skills

Knowledge of C# / .NET, Selenium,
Experience in working and deploying in an Azure / AzureDevops environment.
Experience in the print and publishing / graphic arts sector.

About the role

Help to lead the development effort on our new to market Cloud MIS/ERP by translating designs into high-quality user interfaces.
Help to improve and maintain best practice throughout the software development lifecycle.

Why Tharstern?

Well-established software business in the heart of Lancashire.
Lancashire Medium Business of the Year 2019.
Remote/hybrid, whatever works for you.
36-hour, 4½ day working week (Monday – Friday AM) with flexibility around core hours.
23 days holiday, plus statutory, plus your birthday. Increases with the length of service.
Various benefits as the length of service increases – death in service insurance, income protection insurance, private health.
Wellness support through our employee champion scheme.