PRIVACY POLICY

Privacy Policy

This Privacy Policy is provided to help you understand how we collect and use your information when using this website, when you engage with us as a business, or use our products and services.

Any personal information you do provide to us will only be used in accordance with this Privacy Policy.

Who We Are

In this policy, when we refer to “we” (or “us” or “our”), we mean our group businesses as Tharstern Group, Tharstern Limited, and Tharstern Inc. Our headquarters are in the United Kingdom, but we also operate out of the United States.

Personal Information

Personal information is information that identifies you as an individual, such as your name, address, email address, company name, phone number, or other information that is specific to you.

Collection of your Personal Information

When you visit our website, or engage with us as a business, we collect personal information. The methods by which we collect it can be broadly described as follows:

Information we collect automatically: This website has been designed so that it can be visited and browsed without revealing any personal information. However, we use tracking software to monitor traffic patterns and website usage. Until you provide us with additional personal information such as your name or email this data is anonymous.

Some of this information is collected using cookies and similar tracking technologies, and you can read more about this on our Cookies page.

Information you provide directly: Some parts of this website require that you provide additional personal information to us, such as your name, company name, email address and contact information. This is also the case should you make an enquiry or contact us through other communication methods such as email and over the telephone.

We may also ask you relevant questions about your needs or preferences.

You may also provide this information through your organizations implementation of our software, or use of our products and services, as well as via use of our support helpdesk.

Information we receive from third parties: Most of the information we collect, we receive directly, however sometimes we may receive personal information from other sources, such as publicly available content, trusted partners or by way of referrals.

Other examples may be by way of an application for a job posted on a third-party job site or communication via an employment agency.

We are a business-to-business organization, and with the exception of employment opportunities, the majority of personal information we collect and require is business contact information and information related to your business.

Use of your Personal Information

We use your personal information to maintain our relationship with you and to provide you with any products and services that you have ordered and that fulfill our contractual commitments.

In addition to this, and other uses identified in this policy, we may also use your personal information for the following, in accordance with your marketing preferences:

• To help us develop the design and layout of our websites to better meet the needs of visitors as well as deliver the most appropriate and best experience possible.
• To provide you with information you have requested or shown an interest in, such as white papers, blog articles, or videos.
• To provide you with content or information which we think may be of interest to you, by post, email, or other means and to send you marketing communications relating to our business.
• To promote our business, its products and services to you.
• To communicate operational information such as business hours, closures.
• To analyze trends and report on the usage of our products and services to measure and improve our offerings to our customers and the wider market
• We will also use your personal information to meet any legal requirements.

We will also use your personal information to meet any legal requirements. Finally, if you have applied for a job, either via an advert or speculatively, we will use your information to process your application through to a conclusion.

Security

We are committed to ensuring that your data and personal information is secure. To prevent unauthorized access or disclosure we have put in place the appropriate physical, electronic and operational procedures to secure the information we collect and hold.

Access

Where allowed by law, you may request details of the personal information we hold about you, as well as request the correction, amendment or deletion of any such information. Any such requests should be made in writing using the contact details below. In circumstances where we are unable to comply with any requests we will endeavor to advise you of the reasons for this.

Retention

We will retain your personal information for as long as we have a relationship with you or the business that you represent and where there is an ongoing business need for us to retain it.

Other Websites

This website may contain links to other websites that are not governed by this policy. We have no control over such sites and we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites. This is also the case if you engage with us on social media platforms, e.g. Twitter and Instagram, any posts or comments you make will be shared under the terms of the relevant platform on which they are written.

Children's Privacy

Tharstern does not knowingly or intentionally collect information from anyone under the age of 16, and we request that anyone under the age of 16 not submit personal information. If you become aware that a child has provided us with personal information, please contact us using the details below If we become aware that someone under the age of 16 has submitted personal information, we will delete the information from our records.

Contact

Enquiries, questions or complaints in regards this policy should be sent in writing to:

Tharstern Limited
RB House
Greenfield Road
Colne
Lancashire, BB8 9PD
United Kingdom

Alternatively, you can email privacy@tharstern.com.

Changes to this Policy

We keep this policy under regular review, and Tharstern reserve the right to modify or update this policy at any time without notice.