Millie strives to promote positivity and works within the Marketing team contributing to internal communications, running our social media channels, video and podcast production, charity work and awards submissions. Millie also supports our Mental Health Champions to create a supportive working environment. Millie has a passion for self-development as well as doing everything she can to help her colleagues.
Millie studied A Levels in Sociology, English Language / Literature and Photography before joining Tharstern in 2018 as an apprentice. In her first two years, Millie completed her Level 4 Digital Marketing Apprenticeship during which time she was nominated for the Themis ‘Future Boss Award’ and came runner up. She is now in her final year of BA (Hons) Digital Marketing Degree. Millie was also part of the application process that saw Tharstern win the BIBAs Medium Business of the Year Award 2019 and she has also won Employee of the Month twice!
When she isn’t hard at work or studying, Millie loves dancing (she has plenty of awards from her many years at the dance academy and is a groover on the dancefloor, but she wouldn’t tell you that!), she also likes travelling and getting creative with photography and digital art.
I’ve recently found a love for Basketball and started playing for Rossendale Raptors Ladies. I’m also a keen runner and enjoy taking part in racing events. I love anything CMYK, making things look pretty and enjoy outdoor adventures.
My role here at Tharstern is Creative Lead, I'm a digital media nerd through and through and proud to describe myself as a 'Full Stack Designer' - I love to create for both print and screen based projects. I also like to get involved with organising staff and charity events.
I am one of the two employee champions / mental health first aiders at Tharstern, in which my role is to help raise awareness, work to end the stigma in the workplace and signpost support for colleagues.
Marketing and Communications Strategist
Sophie does everything she can to nurture good and lasting relationships with our customers and organises our presence at events, exhibitions and in the press.
Sophie has been with Tharstern for over three years and her main roles are event planning, customer engagement, podcast planning, PR and Advertising, retrieving Feefo reviews and customer testimonials, and campaign planning.
Before Tharstern, Sophie’s experience laid in both traditional and digital PR. Her first job was at an events management company, running the social channels and PR activities. She then took a leap into agency life and worked for 3 years as Digital PR Strategist at an SEO agency, before moving to Tharstern.
She is proud to be a part of making the partnership between Tharstern and our customers a happy and successful one and her dedicated and meticulous approach to planning and organisation makes her a real rock for the entire Tharstern team.
Sophie graduated with a BSc in Sport Management and continues her love of keeping active, regularly lifting realllllly heavy weights and lots of walking with her pride and joy, Bruce the dog! She also knows how to relax, watching Netflix series, tucking into a fancy cheese board and a nice artisan beer or gin!
Customer Partnership Manager
I am holding a painting of a daffodil because I am a proud Welshman. And the other picture is a collection of wristbands from all the festivals I have been to.
I'm always on the end of the phone as the first point of contact for our customers! I deal with general customer enquiries or any other queries that may come in.
My red Ferrari cap…..not because I have a Ferrari hidden away or aspire to have one, but for my love for F1 and adoration of Michael Schumacher.
What do I here at Tharstern? Well, I’m the Knowledge Manager and responsible for the knowledge articles for the Customer Resource Centre, User Guides, Release Notes, the Tharstern Operating Model, and for the classroom training courses that we hold.
What have I done in my past life? I have been a Technical Author for 21 years which included 12 years of classroom training, both authoring and teaching. 21 years later and I still love what I do 😊
I am a keen golfer and a member at Blackburn Golf Club where I can be found most weekends in the summer
As Finance Director I am responsible for the looking after all the UK and US financial matters, I am also responsible for HR matters such as Contracts, Payroll, Pensions and Employee benefits. As Company Secretary, I look after the Companies’ statutory filings, insurances and any legal matters that arise.
I have worked in Finance for over 30 years, the first 9 in private practice where I gained my qualifications before moving into the commercial world. I have been a Finance Director for the last 19 years operating in retail, food service and now software business’.
Customer Support Specialist
I have a great love of the outdoors, especially on two wheels! The picture I'm holding was expertly drawn by our eldest, Faye, who in the picture is holding the newest member of the family, Erin.
As a member of the support team, my usual day consists of helping with system performance queries, infrastructure questions and general support.
My background is based in IT, previously supporting businesses across the Yorkshire Dales specialising in rural connectivity and IT support.
I am an avid and committed rugby fan. Be it watching the magnificent England rugby team or the slightly less magnificent Harlequins or my boy running out for the first team at the Weybridge Vandals, I love watching this magnificent game: 80 minutes of thuggery played by gentlemen. I have worked in the printing industry all my life having worked in all areas including a Heidelberg press operator and worked managerially at the first desktop publish studio in the UK (LaserBureau - just off Baker Street in London).
I support the sales team with customer and prospect engagements especially when it comes to integration. I also help with ROI cases, sales proposal creations and general integration support for customers and my colleagues.
I recently joined Tharstern from Heidelberg where I had worked alongside Keith and the team for approximately 15 years on various high profile CIP4 projects and exhibitions.
Customer Success Manager
I am a Customer Success Manager here at Tharstern and I travel around the country to train our customers on using the system. I am an ex-Tharstern user/administrator myself so you can ask me about all the core Tharstern modules.
I have 24 years printing and MIS experience in multiple sectors and I will be able to answer many questions about the printing industry, whether it be Litho, Digital. Wide Format, Screen or Flexo.
Head of Product
I try and take every opportunity to travel and have recently ‘rebooted’ a dormant interest in backpacking. In the past I have trekked in Tanzania, Morocco, California and Utah but am planning to do a lot more hiking closer to home after signing up for the UK Mountain Leader Award Scheme.
As Head of Product, I manage the queue of items that make it in to development. There is seemingly an unlimited supply of new ideas that come in from the various teams and of course our existing customers but there is only a finite amount of development resource. I work closely with Pete the Product Analyst and Paul the Customer Success Manager to make sure that the items that make it to the front of the queue offer the greatest benefit to the largest number of stakeholders.
My first Job was in repro with a large printer in Leeds which provided valuable experience, helping me secure a job at Dupont and subsequently Agfa. After 12 years in a variety of roles, I decided to challenge myself and signed up for a part time MBA. It was a tough four years, but I came out the other side with a determination to try something new which is how I ended up here at Tharstern.
Customer Success Manager
The American flag represents my move to America for work and to start a new adventure for Tharstern Inc. I settled in Denver, Colorado, in the heart of The Rocky Mountains, a place I proudly call “home”.
I’m a Customer Success Manager, so I’m responsible for advising and training clients on how to get the most out of their Tharstern MIS. This includes project management, project implementation and delivery, business development and helping our support team with client questions.
I started in the print industry straight out of high school where I became a Print Finisher – I didn’t even know what that was at the time! As time went on, I moved to operating multiple presses getting my hands dirty to then eventually becoming a Production Manager in a small print shop. I then became eager to learn more and ventured into the estimating side of print where I used Tharstern day to day. I came across an amazing opportunity to work for Tharstern so in 2014 I jumped at the chance!
Want to schedule some time to speak to Amy? Click on the calendar below and find a time that suits you:
Customer Enrolment Manager
I look after Business Development in the South of England and Wales, helping new clients on their journey to improve efficiency, automation and ultimately profitability within their print businesses. The industry has changed so much during my 20 years at Tharstern, it still excites me to see software and technology solving the big problems faced by our customers.
Becoming a dad in 2017 means life has taken a leap to a new level of awesome, and with another one on the way things are about to get even more interesting (or chaotic)- can’t wait to find out. I always seem to find the time to indulge in my passion for cooking- as the resident “chef” of the house I can often be found taking over the kitchen and using far too many pots and pans to come up with a latest creation. There’s nothing I love more than a family Sunday, cooking up a roast with a Keith Floyd-style glass of red on the go to keep the creativity flowing.
I became Tharstern’s first Distributor in 2002 and I am the MD for Australasia. My favorite part of the job, aside from working with a talented team of colleagues, are the partnerships that have come from working with some bold and inspiring printers in the industry.
I have a background in design, business development and print, transitioned into print MIS technology through various roles in NZ, Australia and the U.S.A.
My job at Tharstern is Infrastructure Specialist and I travel the length and breadth of the UK installing our systems. I have been to most, if not all customer sites in the UK so you can also ask me about the IT infrastructure.
I also have some great knowledge of technical or implementation requirements and recommendations and you can also ask me generally about anything IT related.
I enjoy mowing my field and making cider. And drinking cider.
I have been in the industry for 20 years, with a background in prepress, production and estimating, printing is in my blood. Covering workflow implementation in the UK and US and heading up our workflow professional services, I dream about automation.
I am the Technical Director and one of Tharstern New Zealand’s original founders having previously started out in software programming and working hands-on with ERP solutions. I take a “No. 8 Wire” attitude to find and build solutions for customers.
I am also an enthusiastic philatelist of New Zealand related historical items and a keen follower of The All Blacks, even at 2am in the morning.
Amongst other things, I specialize in developing our cutting-edge integration software, using JDF and other technologies with vendors across the industry. I have detailed knowledge about JDF, IDC, e4print, Ganging, TIM and the little plugin children and a little workflow stuff.
You can also ask me about anything crazy you find going on at a Customer's site, and maybe some other stuff I've repressed over the years!
Senior Technical Consultant
I have been with Tharstern for over a decade and I am based in the Auckland office. I am regularly drawn into projects assisting my colleagues.
I would say I am thorough and methodical with a passion for technology. I love helping customers push the limits of the system to achieve the most efficient and effective results.
My role at Tharstern is a software tester and within this, I look at how we can improve our software and keep it up to date with changes.
I am a confessed ‘Petrol-head’ and ‘Head-banger’ when not calmly working through customer queries.
I have a varied background that includes the RNZAF, NZ Police and then into technology based positions with HP for many years, I wanted to get back to the help desk role which i had performed previously, but one that would challenge me more.
So why am I here brandishing an authentic Japanese samurai sword? Well, this sword was given to me by my Grandfather, who had it surrendered to him by a Japanese officer during WWII. He was such an awesome guy, a bit grumpy sometimes, but super intelligent and an amazing role model to me. It was his decision to buy a home computer way back in 1981 that introduced me to computing and I’ve never looked back.
I started out life as a video game developer, but then decided in the early ‘90s to get a proper grown-up job and moved into print MIS development. I’ve now been with Tharstern for 27 years, taking over the role of Managing Director in 1995 and then leading a management buy-out when the original founder’s family sold the business in 2014. I like to think I’m pretty clued up on all things related to computing and technology in the printing industry, especially integrated workflows, automation and JDF, and I’m regularly asked to speak on these topics at industry events.
Senior Customer Support Specialist
At Tharstern, my role is the archetypal support engineer from networks, phones and servers right through to web-to-print. I also deal with any issues with the Tharstern software.
Print has been part of my life since my folks bought a printing business when I was 10 years old. Since then I have worked in print production, business management, key account management and I now enjoy the challenging and varied role of Tharstern technical support on the Tharstern ANZ Support Desk.
General Manager Australia
My role is the GM for Tharstern Australia, based in Sydney and I originally come from the print industry.
I am father to three adorable kids; husband to the lovely Di’ and keen on cycling and fitness. I am highly skilled in business development and project management and I take great pleasure in forming a strong, ongoing association with customers through consistent involvement in their business.
System Implementation Consultant
In my spare time, I really enjoy playing foftball and catching up with friends and family.
My role at Tharstern is the System Implementation Consultant, based in Sydney. I originally trained in Graphic Design and my passion for all things printing and how they work led me through several roles within the industry before joining Tharstern Australia. Building relationships and working together to achieve goals is a driving force.
Customer Success Manager
I brought my camera along to show my passion for photography. I started to take photos when I was just a young lad and now use my skills to take photos of wildlife, landscapes and portraits of family. I'm really interested in the technical skills that photography brings so would love to learn more about the functions and capabilities of my trusty Canon.
I am a Customer Success Manager here at Tharstern, having joined the company in 2000. In this time, I have become competent in all the main modules we supply. I enjoy solving customer problems and finding ways to make our software work better for them and their company.
I have worked in the printing industry since leaving university, and prior to coming here, I specialised in sheet-fed litho estimating and account management.
Having a passion for MIS and a curiosity is essential to providing the best possible solution for a printers’ workflow challenges. Communicating these solutions efficiently and clearly is always the goal that Philip strives to achieve. Philip takes great pride in not only the software product but the dedicated and passionate Tharstern team that assist businesses on their journey for future success.
As Solution Specialist, Philip’s primary role is to support to the Sales Team, providing demonstrations of Tharstern and how best to implement it to meet specific challenges. He also gets involved in implementation projects and technical support. Philip also assists the marketing team, appearing in webinars and Tharstern TV episodes.
Philip has been with Tharstern for over 20 years and every day he is proud to support his colleagues and customers to achieve their objectives.
Philip has always loved print and design, he gained BSc(Hons) in Printing & Packaging Technology at Watford College and before joining Tharstern, he worked in a number of large print and print management companies covering roles such as estimating, account management and procurement. He has managed customer accounts in large corporate and retail print projects. He has also attended numerous print exhibitions including Düsseldorf, Amsterdam, Chicago & Las Vegas.
When not in work, Philip and his wife like to engage with the natural world and take long walks in the countryside, enjoying quite time without the clutter of technology. He is also a HUGE Star Wars fan and comments, "While 'A New Hope' is the original and hard to beat, 'Rogue One' is the best of the current anthology!"
Want to schedule some time to speak to Phil? Click on the calendar below and find a time that suits you:
I have represented Great Britain in several FINA World Masters Swimming Championships and a couple of European Masters. One of the swim caps in my photo is from 2014 Montréal and the other swim cap and accreditation are from 2017 Budapest. The best result I’ve managed was 10th place in the 2008 championships for 200m Breaststroke in 35 years+ age group.
I started at Tharstern over 20 years ago as a Developer and have now progressed to Technical Lead. My primary role is development on the Primo application, in which I look after the scheduling module.
I started commercial development in March 1988 using BASIC before transitioning to C++. I was initially on the Job Training Scheme (predecessor to Employment Training)
Customer Success Manager
I am pictured wearing my 'Printer of The Year' medal whilst holding the piece of print that won!
My job at Tharstern is to head up the training team and to make sure that our customers are happy and receive the correct training.
I have a vast knowledge of all aspects of the printing industry having spent over 25 years on various print presses and in business management.
Since being introduced to photography about 10 years ago, I now have a passion for macro photography due to the incredible detail achieved which is impossible to see with the naked eye.
Working within the Admin team at Tharstern, you get involved in many aspects of the business. My current position of Credit Controller and HR Administrator provides a variety of work, getting involved with both the customers and staff, no two days are the same.
Although I’ve had previous experience of the printing industry, working for a provincial newspaper, this was as part of the accounts team and providing secretarial support for the Chief Accountant. Prior to my current role, I spent approx 18 years as Training Co-ordinator at Tharstern, enjoying liaising with both our customers and training consultants on a regular basis.
I enjoy playing snooker in my spare time, having captained a local club team for a number of years. Highlights include visiting the Crucible for the World Championship Finals along with playing against (and losing to) Cliff Thorburn on 2 occasions.
As the Commercial Manager at Tharstern my job covers many areas, including responsibilities for all aspects of Sales Order Processing, Contracts and Licensing, the calculation of Annual Maintenance Renewals, Purchase Order Processing and any Health and Safety matters.
Having been a member of the Tharstern Team since 1995 I’ve gained a whole host of experience relating to all things Tharstern.
Chief Business Development Officer
I am the Chief Revenue Officer at Tharstern and I head up the sales team. I like getting heavily involved in generating new business, ensuring we are at the forefront of the industry. I am in charge of the company’s sales functions for both new business and to our existing customers in the UK and US.
My role at Tharstern is Solution Specialist and I have an in depth knowledge of the system.
I support the sales team with customer and prospect engagements alongside software demonstrations across the country, helping with ROI cases and sales proposal creation.
Want to schedule some time to speak to Mark? Click on the calendar below and find a time that suits you:
Customer Partnership Manager
Ross is passionate about helping businesses achieve their goals. He has a knack for helping people reach those light bulb moments. Ross’s job is complete when he hears a customer say, “I love how much easier things are now. Why didn’t we do this sooner?”
Not only is he enthused with technology and integration, but Ross is also passionate about how the mindset of a business and its people can make a real difference. He is an advocate of continuous improvement and the impact of the compound effect in leading to great results in both a business and personal development sense.
In his role here as Customer Partnership Manager, Ross guides printers with their research and identifying new ways of working, from choosing an MIS partner through to the implementation process and beyond.
In his 17 years with Tharstern, Ross is proud of hitting the highest sales figures for the last 8 years running, being the host, originator, and co-producer of the INKspire Podcast, leading a re-brand of Tharstern and introduction of T4, Smallprint and PRIMO back when he was Marketing Co-ordinator. You will also see him in a number of Tharstern TV episodes.
Before Tharstern, Ross worked in the tourism industry, initially as a travel agent then overseas as a holiday rep, and eventually resort manager before returning to the UK to work on building long haul packages for a tour operator. Ross completed his A levels inside of a year, including Psychology, Sociology & General Studies, and then went on to achieve BA Honours in Psychology and Sociology. He also holds a post-graduate certificate for Advanced Research Methods & Statistics.
Ross is a proud father of two and when he isn’t hard at work, he loves spending time with his family and friends. He likes watching movies and listening to podcasts during his downtime. He also has an insatiable thirst for knowledge and loves to sit with a flat white at Starbucks whilst soaking up a book about personal or business development. Ross’s drive to succeed shines through every area of his life, he proved the doctors wrong when he was told he’d never be able to do sports. Now he starts every day with a HIIT workout and enjoys running, walking, mountain bike riding, ice skating, and skiing! In between everything else he helps his wife with her property renovation projects.
Want to schedule some time to speak to Ross? Click on the calendar below and find a time that suits you:
Head of Marketing
Amanda loves writing and writing creative non-fiction is her speciality. She loves writing the content we create for our customers and translating technical jargon into plain English. She also has a keen eye for design and likes to add a splash of colour everywhere she goes. In her first years at Tharstern, Amanda facilitated the move from formal and bland business branding to the playful and cheerful style that sets us apart today.
She has been with the company for over 5 years and heads up our marketing team, she has overall responsibility for our marketing strategy from new business lead generation, content strategy, right through to product launches. She works really hard to understand our customers as much as possible in order to deliver relevant communications and valuable material that aim to share in depth knowledge and advice relevant to our industries’ interests and goals.
Amanda is super proud whenever we get compliments about our communications with customers or on social, on the website, on campaigns like TharsternTV or our podcast.
Before Tharstern, Amanda undertook a similar role at a company that delivered consultancy of various types. During which time she was proud to have achieved runner up at the Guardian Sustainable Business Awards, after several arduous interviews. She recalls attending the Guardian HQ for the awards ceremony and being asked to hug a tree for the publicity photo! This was not the end of her thirst for achievement as she went on to collect ‘Medium Business of the Year’ alongside the Tharstern marketing team at the BIBAS Awards 2019.
Amanda is a regular co-host for our INKspire podcast series, has appearances in various videos and occasionally co-presents webinars all of which can all be found on TharsternTV. She wouldn’t mention it herself, but she has been on the receiving end of many a company award and sporting accolade, including the Tharstern People’s Choice Winner of 2018!
Amanda holds various A Levels, including, Psychology, English and Programming along with a first-class honour’s degree in Marketing at UCLan.
When not hard at work, Amanda loves being outside in nature, walking, camping and gardening. Her ideal evening would be drinking wine outside under a blanket in front of a fire pit. She also enjoys absorbing science fiction stories in whatever format they come.
This map shows one of my favourite place in Britain, the Cairngorms in the Scottish Highlands, where I’ve spent many days and nights walking, camping, and climbing.
Here at Tharstern, I oversee most of the operational and service aspects of the business including order fulfilment, project delivery, support as well as our own IT and business systems.
I’ve spent 26+ years at Tharstern and I've seen pretty much every installation of software since 1992!
Customer Support Specialist
I am part of the first response' support team at Tharstern and I can also assist with order processing and barcode stock.
I’m happy to help with any questions on the Tharstern software.
I am a very keen traveller, ticking as many places off my list as I can but there’s plenty more left on there, too. I also travel to see Arsenal as often as I can, though it is painful at times (#COYG). Finally my much-loved pooch, Hector (Heccy for short) - we love long walks and lots of snuggles.
I am the Accounts Assistant here at Tharstern, I look after order processing, invoicing and general accounting-based duties. Usually, I am the first one to pick up a call so feel free to ask me anything, and I’ll be happy to help.
I started here in 2014 as an apprentice and continued on to get my AAT qualification. I hope to carry on and be the best I can be.
Leigh has been with Tharstern for over 21 years and endeavours to design and develop products that others not only find useful but enjoy using. As Software Developer, Leigh is proud to have worked on many modules including Multi-stock location support, Layout library, Tharstern App, Barcode Scanner, Fulfilment modules and Folding schemes with 3D animations. Leigh is well versed in most things print related, but his speciality is stock control.
Previous to Tharstern, Leigh undertook housekeeping duties for a family business whilst also working as a courier in the evenings and weekends. Before that he completed 4 years as an apprentice aerospace engineer and qualified with an ONC and HNC in engineering.
Mat is your man when it comes to reports and navigating the database. He has been with Tharstern over 20 years, and is proud of his in depth knowledge of the database and crystal reports.
As a Software Developer, Mat undertakes roles such as:
Creating reports / documents with Crystal & Telerik
Creating / maintaining the Business Intelligence module
Creating / amending SQL views / stored procedures
Working on Tharstern API / TIM2 Plugins
You will see Mat at Tharstern customer events showcasing our Business Intelligence module and, in his element, delivering Crystal Reports training sessions for customers. He also accompanied the team on stage to collect the BIBAS Medium Business of the Year Award in 2019.
Before Tharstern Mat worked in Technical Support, including various front-line support roles at Time Computers and was proud to have worked up to 2nd line support.
Outside of work Mat plays guitar in a band (see him pictured with his favourite guitar which was a gift from the company for 10 years’ service) and is working through his belts in Wing Chun. He also likes getting out for walks with his partner and his dog.
Customer Support Specialist
Neil works within the customer success team, taking calls and emails, and dealing with varied support requests, he always maintains a pleasant rapport with our customers and provides interdepartmental support. He has been with Tharstern for over 13 years and is proud of maintaining the highest level of support for our customers.
Before Tharstern, Neil worked in a similar role at a large bed manufacturing company, SilentNight, and before that he was a manufacturing engineer. He later moved into I.T. as a computer operator (using a machine half the size of a standard living room) that had less processing power our mobile phones!
He then progressed to a support role, dealing with internal and external customers and all aspects of I.T., hardware and software. He also has an apprenticeship in Engineering and certificates in a variety of I.T. specialisms.
Neil is a proud family man and loves spending time with them when he isn’t hard at work. He also likes getting out and about for dog walks and is an avid golfer. In his 40 years of leisure and competition golf he is proud to have been in the local papers for winning competitions. The club (featured in his picture) and previous incarnations of it, have saved his day on many occasions, when the rest of the bag of clubs were not behaving!
Customer Support Specialist
I am a keen Manchester United fan (actually from Manchester) and love going to watch them play.
My role at Tharstern is Support Analyst and I am a specialist in all the core modules of our MIS. I also help to investigate problems you encounter with the Tharstern software as well as arranging and deploying Tharstern software updates.
Head of Customer Support
Put simply, these are the 3 biggest loves of my life... after Tharstern of course.
As Head of Customer Support, my role is to represent Customers within Tharstern to ensure we continue to improve what we deliver and how we deliver it.
Following graduation, I started with Tharstern as a fresh-faced boy back in 1998. Since then, I have enjoyed many different roles working within Sales, Development, Consultancy and Support (including a 2-year stint working overseas with a Tharstern Distributor). I returned to the UK in 2007 to work as Business System Manager for the then largest Tharstern customer, before realising the error of my ways and returning into Keith’s open arms in 2012. Having sold, implemented and used Tharstern, I have fantastic insight into what an MIS really means to a printer
Two decades ago I was afforded a 6 month break from working at Tharstern to go travel the world. I took in the likes of the USA, Guyana, Fiji, New Zealand, Australia, Indonesia, Singapore and India. Since then Tharstern has customers in most of these places so I'm just trying to line myself up for the Fiji job!
While in Australia I spent a few days making my own didgeridoo, from branch, to waxed finished article.
I am the Product Champion and I know the software inside and out. If there is something in the product that I don't know about, then we didn’t put it there! I can answer all of your questions about how our suite of software can or should work.
I love the Midi Fighter which is a programmable DJ MIDI controller for the super geek, hand built and featuring the finest Sanwa OBSC-24 Japanese Arcade Buttons.
I have spent over 20 years delivering bespoke web applications which has given me a wealth of knowledge across the development stack, with lots of skills bleeding over into the operations and implementation side of the development life cycle
Senior Customer Support Specialist
Working as part of the Customer Success Team, Ste assists with setup, configuration and identifying improvements and solutions to customer and company queries. He specialises in fault finding, knowledge sharing, solution creation and solution provision.
In his 23 years at Tharstern he is proud to have helped colleagues grow and develop within the team, enabling them to support and delight our users. He wrote and implemented our in-house I.T. service management, which enabled us to create the Customer Happiness Portal. This now provides quick and consistent solutions to our customers as well as improves internal communication.
Before Tharstern, Ste worked at Time computers, providing desktop and software support and he has A levels in Maths, Computer Science and Economics.
When not in work Ste enjoys wildlife photography (he is a brilliant photographer by the way!). His hobby takes him on some fantastic day trips to Scotland and walks in the Dales and Moors. His photo shows him with his Canon 7dMKII, which gets plenty of usage every week while he is out and about.
Customer Support Specialist
I am a Support Analyst and am part of our support team. I handle the majority of our inbound calls and aim to maintain the fast fix rates our customers are used to. I can answer your questions about using the Tharstern software as well as investigating problems.
I got into print as a young administrator working my way through different departments up to Group Customer Services where I headed up the Estimating and Account Management team.
I joined Tharstern in 2007 as Customer Success Manager (CSM), travelling across the country training customers on using the system. My new role as Customer Success Team Liaison, is to assist our CSM’s to deliver project days and project management services. I am the communication channel for our customers during the implementation process.
I’m always happy to assist and like to tailor my method to suit the customer and encourage communication and questions no matter how big or small the query. I listen to customers and then decide what approach needs to be taken based on their needs.
I am a huge dog lover and love going out on walks with my dog Chloe to get out in the fresh air!
I am the housekeeper here at Tharstern and I like to make sure that everyone is comfortable and that the building is left spotless when I'm finished!
My job at Tharstern is a Senior Developer and I am the author of the Estimate PRO and Advanced Imposition features. I also have detailed knowledge of accounts integration so can answer any questions surrounding this.
I began working at Tharstern in 1991 and during my time with Tharstern, especially in the early days, I have worked on numerous different parts of the software.
In the last twenty years or so however, I have mainly been working on the estimating module, both Estimate Classic and now the newer Estimate PRO module.
Since I’ve been working here for 25 years, I like to think that my knowledge of the software is pretty good!
My role here at Tharstern is Software Tester, this involves testing all the latest developments and changes to the software, feeding back when necessary to the development team to ensure the software is fit for purpose.
I have worked in IT since Graduating from University, working on many aspects from Support, IT Projects, Testing and Integrations.
Dale is extremely passionate about his work and strives to deliver on requirements to the highest standard and produce cool features that will satisfy the needs of his employers, colleagues and customers.
As part of our Product Development team, Dale has been with Tharstern for almost two years. He specialises in Software Development and Web Design. He is proud to have worked on exciting new product developments like the Remote Access Portal which he built from scratch and continues ongoing support of the Mobile Inventory Add-On tool.
Before joining Tharstern, Dale has over 20 years of experience delivering IT solutions for different industries ranging from Banks, FTSE100 Companies and Councils. He is proud to have been involved in producing building control, child services, call centre software and council systems that benefitted the community of Blackburn.
Dale also holds multiple A Levels, one in Computer Science, a BTEC HND in Computing and BSc Degree in Computing.
When not in work Dale loves spending time socialising with his family and friends, he also likes to keep fit with running and regular exercise. He is a big football fan and loves watching the game and supporting his local team Burnley FC. Dale also takes a keen interest in other subjects such as Stock Market, Ornithology, Fish Keeping, Astronomy, Politics and Railways.