A recent Walker study states that by 2020 customer experience will overtake price and product as the key brand differentiator. To deliver a great experience, you need consistent and timely communications, and you need to make sure you follow up on enquiries. A CRM is critical to achieve this. So make sure your MIS has one.
Tasks and notifications can be set for specific days, which will help your whole team stay organised and avoid missing follow-up actions. This isn’t just for your sales and estimating teams - it’s for everyone who uses the MIS, no matter which department they’re in.
Because our CRM is part of our MIS, your sales team can focus on prospects or customers who are interested in particular products.
Your sales teams, estimators and CSRs will all be working from the same application and can see what the next touchpoint should be and when.
The brains behind the workflow, a powerful estimating engine which allows users with more limited experience of print production processes to calculate accurate estimates based on your pricing policies and preferred production route.
A complex set of algorithms are at work behind the scenes, meaning you can generate more estimates, more quickly, and amend existing ones at the click of a button.
Instantly compare costs and pricing between all the available methods of production (e.g. between your offset litho and digital presses) and then select the best option for your business from the different solutions presented to you.
The estimating engine uses pre-defined product types and production routes to create estimates, which removes the guesswork out of estimating for print and keeps pricing consistent.
Estimators run through a user-defined checklist of options for a chosen product, so even staff with limited print production knowledge can create complex quotes.
Give your customers the power to create their own quotes and place their own orders, at any time or day.
With an easy-to-use interface, you can give more of your employees the power to create estimates, RFQs and orders.
Access Tharstern’s powerful estimating engine on any device, including mobile phones, wherever you are.
Upload your artwork and add other relevant attachments to each estimate, RFQ and job.
The job management module is a central hub that captures and displays all information about a job. Your whole team will be able to view shipping and billing information, material allocation and status, and actual and estimated activities.
Review all estimated costs compared with actual costs and identify workflow issues.
Our extras functionality allows you to identify unexpected production extras, and the ability to pass these on to the customer.
Create product specific customisable milestones to define critical date constraints within your organisation.
As jobs are created, the purchasing module automatically creates requisitions for materials and outsourced items required for that job. These can be consolidated onto single orders to take advantage of bulk buying pricing.
Assign spend limits to users against different types of purchased goods and services. When users reach their spending limits, future purchase orders are stopped until authorised.
Ensure your material prices are up to date by automatically highlighting and updating prices when processing supplier invoices.
Provides user-definable sales analysis across departments or other profit centres with automatic posting to appropriate general ledger accounts for P&L analysis.
Identify multiple financial divisions within your organisation and automatically post transactions to the ledgers of the relevant divisions. Separate document number ranges help manage traceability. Helps configure shared production facility across multiple divisions.
Powerful credit control integration to your accounting software. Checks credit limits against WIP and account balances and account on-hold status checking, to ensure jobs and quotes aren’t commenced in error (providing your chosen accounts software includes this functionality).
Efficient inventory management ensures you have the right balance of material in the right place at the right time, making sure that jobs aren't delayed and unnecessary capital isn't tied up.
Multiple warehouses can be created and divided up into aisles, shelves and bin locations. Move and track goods between locations including a quarantine facility. View availability by product and/or location.
Extensive audit trail of receipt allocation issuing, movement and adjustment of inventory.
Supports management of sheets, rolls, papers, boards, vinyls, overprinted, manufactured finished goods or bought-in products for resale.
You can also add extra tools to the core MIS for a more customized solution.
Because of our open attitude, our API and our expertise with connective technologies such as JDF, there are endless possibilities when it comes to connecting your technology stack.
We have established integrations with courier service providers such as UPS, FedEx, and JobWatch.
We have established integrations with the following press and prepress vendors such as; AGFA, Kodak, Fuji, Heidelberg, Manroland, Komori and KBA.
We have established integrations with web-to-print vendors such as: Infigo, Vpress, ROI360, Flex4 OPS, Pressero, XMPie & Marcom.