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Digital Xpress | Albany, New York

"IT QUICKLY BECAME EVIDENT THAT THARSTERN WOULD TAKE OUR WORKFLOW TO THE NEXT LEVEL"

In March 2021, Digital Xpress were looking for a new MIS system and an email from one of Tharstern’s Customer Partnership Managers landed in Jodi Hess’s inbox at just the right time.  

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THE PROBLEM

Jodi Hess is President of Digital Xpress, a print and mailing company in Albany, New York and was looking for a new MIS, as their previous MIS didn’t integrate well with Quickbooks, “We were at a point where the system would not recognize any new general ledger codes. After almost a year of working with both companies on a solution that never came, we had to start looking elsewhere.” Jodi Hess, President.  

 

IMPLEMENTATION

“The implementation process was thoughtful, organized, and well-executed. The Tharstern team are extremely knowledgeable and helped guide us through what the system could do and what options we had to set the system up in a way best suited for our equipment and structure. As with any system, to do it right it takes a long time but is 100% worth it.” Jodi Hess. 

Previously, job estimates had to be done a few times to work out the best way to run them, but Tharstern does the comparison for them so there’s no additional, time-consuming work to do. Tharstern has also improved Digital Xpress’s operations by allowing any user to view the milestones and last operation for the job, and invoicing has been streamlined so less time is needed. 

 

WHAT'S NEXT

Next steps for Digital Xpress with the Tharstern system are to implement the inventory management and integrate with Infigo as their web-to-print solution. 

“Our Customer Partnership Manager, Solutions Specialist, Project Co-ordinator and Implementation Specialist have all been wonderful to work with. They are knowledgeable, attentive, and a general pleasure to work with. We have worked with several teams in the past to implement new MIS software, and Tharstern, by far, has the best team out there.” 

CHOOSING THARSTERN AS THEIR PARTNER

Digital Xpress had used 3 different MIS systems and after seeing a demo of the Tharstern system, Hess was particularly impressed with the user-friendly estimator, shop floor data capabilities, inventory system and the robust Quickbooks integration.  

Shop Floor_Closeup 1

With it being a long process, changing an MIS system can mean it’s difficult to get buy in from employees, but after Hess showed the rest of the team the Tharstern system, they were excited to get started and take their workflow to the next level. 

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"We have worked with several teams in the past to implement new MIS software, and Tharstern, by far, has the best team out there."
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Jodi Hess

President

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