"WHEN WE CAME ACROSS THARSTERN WE DIDN’T LOOK ANY FURTHER"

THE PROBLEM

Bennett Graphics were struggling with their previous print MIS. They weren’t getting the support they wanted. They would ask questions or ask for new features and they didn’t get any answers or understanding. On top of that, one of the main reasons they decided to look for a new MIS was that they wanted connectivity across the board from their print MIS to other best-in-class solutions. In particular, they had built offline instant estimating tools (the previous MIS did not have these) and discovered their close rate on instant estimates was considerably higher. This made prioritizing an integrated estimating solution a high priority for the company.

THE GOAL

“We wanted an MIS that could integrate with a storefront solution so our estimating module would work the way we wanted it to. We were limited with our previous MIS because we had to abide by the tools on offer, some of them were phenomenal but others just didn’t live up to what we needed, and our integration options were limited.” Adam Seiz, Vice President of Operations.

Bennett Graphics wanted to speed up the initial stages of their print workflow and find a print MIS that they could easily integrate with other solutions, to create a workflow that worked for their business. But they also wanted an MIS partner they could rely on to help them when they needed support and when they had ideas for new features.