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4  options for scheduling deliveries and capturing Proof of Delivery without leaving your MIS

Amanda Newman
08/01/21 12:33

 

We’ve  all come to expect  delivery updates these days, and  our consumer buying experiences are creeping from our personal life and into the purchases we make at work too. So how can printing companies provide their CSR teams with the delivery update information that print buyers expect, without wasting time logging into different systems? 

In this article  we’ve  put together  4  ways you can do this.  The first  2  are  for companies who use their own delivery  fleet, and the last  2 are  for  those  using third party  courier  services. 

1. Connect your delivery management software to your MIS

If you use delivery management software  such as  JobWatch  from  Big Change, then you  can  automatically send over the  delivery note  information straight into  JobWatch at the click of a button.  In addition to  the  contact and  delivery  address details,  it will  also send over  information about the job  itself and the weight of the parcel. The  JobWatch  operator responsible for managing the delivery schedule can then just drag and drop  the  newly imported job  on to  the appropriate day’s delivery  schedule.   

Your MIS  will automatically receive updates  on the job, so your CSRs will see  when  the delivery has been scheduled  or delivered.  They’ll  also  be able to  view the name of the person who signed for  the delivery,  along with the date/time  and an image  of their  signature. 

There are also options for touch free deliveries,  where drivers can  use their handheld device to  send a link to the  recipient  by SMS or by showing them a QR code  to scan. The  recipient  signs it on their  own device and this gets sent back into the JobWatch app  and then into the MIS 

2. Give your delivery drivers mobile access to the Shop Floor Data Capture module in your MIS

If  your MIS has a  Shop Floor Data Capture module  that allows your press  operators  to log activity, you can utilize this for your deliveries.  If you provide your driver with connectivity into your network (something your IT person would be able to arrange), they can log onto the  Shop Floor Data Capture module  on their mobile device and log delivery  milestones  just as they would a press  operation. In the Tharstern  Shop Floor Data Capture module  users can  take photos and upload them to the MIS directly, so your driver can utilize this functionality to take a photo of the signature and/or  of the  package  at the door,  and those images  will be sent  back directly into Tharstern.  

IDC Shop Floor Data Capture - iPad 2

3. Use an API to connect to a delivery service

Your MIS provider will already have established integrations with courier companies that you could take advantage of, with varying levels of functionality – from  a simple quote to  label creation to bi-directional synching. At Tharstern we integration with UPS and  Fedex  and are also about to launch an integration with a  third-party  middleware product  called  EasyPost  which will  allow  our customers  to connect to many different couriers at once.  So  your best bet is to ask your MIS provider which companies they already integrate with  and ask them what level of functionality is available for each.  There are limitations set by the courier companies, so it  isn’t  always the same.  

4. Create your own integration with a  third party  courier company using an API 

If you  prefer to deal  with  a  less mainstream courier, you could even work with the courier company and use your MIS solution’s API to create a custom connection between the two. Several of our own customers have done this successfully.  This is something you would need to have development resource for, or  you can  liaise with a  third party  development company  instead.  Your MIS provider will be able to advise you how to get started on a project such as this. 

If  you’d  rather watch a video about this topic and see a demonstration of the  JobWatch  integration in action, you can watch the below Tech Chat instead. 

 

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