Meet the Team

I’ve been dancing for around 15 years and also love photography (both film and digital) which led me to take it as one of my a-levels. I also love seeing the world and my cat.

My main roles as Marketing Executive are running the social media channels, heading up internal communication, video editing and organising both charity and internal staff events.

This is my first job and I’m loving learning more about the printing industry, as well as delving into the world of marketing whilst completing my Digital Marketing degree.

I’ve recently found a love for Basketball and started  playing for  Rossendale Raptors Ladies. I’m also a keen runner and enjoy taking part in racing events. I love anything CMYK, making things look pretty and enjoy  outdoor adventures.

My role here at Tharstern is Lead Creative, I'm a digital media nerd through and through and proud to describe myself as a 'Full Stack Designer' - I love to create for both print and screen based projects. I also like to get involved with organising staff and charity events.

I am one of the two employee champions / mental health first aiders at Tharstern, in which my role is to help raise awareness, work to end the stigma in the workplace and signpost support for colleagues.

My trusty walking boots – I tend to spend the majority of my weekends in these. Going walking with my family, friends, and my pride and joy, Bruce the dog. Once the walking is done, I’m partial to a gin and tonic!

My role involves planning and executing, PR, marketing and social campaigns, as well as creating content for the Tharstern blog. It’s my job to get the word out about Tharstern and what we do.

My previous experience is in both traditional and digital PR. My first job, after university, was at an events management company, running the social channels and PR activities. After that I took a leap into agency life, and worked 3 years in digital PR, before moving to Tharstern in October 2017.

I own an unusual amount of trainers according to my other half but aside from that, football is one of my big passions. I have been coaching youth football for almost 10 years and I have been a season ticket holder at Preston North End for the best part of 20 years now. The highs are too few and far between to make it worthwhile but I just can't help myself.

I have been working in digital marketing, more specifically SEO, for 10 years now and have worked with companies big and small from all around the world. This has enabled me to bring my experience to the marketing team here at Tharstern where I am the digital experience specialist and in charge of always testing and improving the online experience our customers have with us.

I am holding a painting of a daffodil because I am a proud Welshman. And the other picture is a collection of wristbands from all the festivals I have been to.

I'm always on the end of the phone as the first point of contact for our customers! I deal with general customer enquiries or any other queries that may come in.

My red Ferrari cap…..not because I have a Ferrari hidden away or aspire to have one, but for my love for F1 and adoration of Michael Schumacher.

What do I here at Tharstern? Well, I’m the  Knowledge    Manager and responsible for the knowledge articles for the Customer Resource Centre, User Guides, Release Notes, the Tharstern Operating Model, and for the classroom training courses that we hold.

What have I done in my past life? I have been a Technical Author for 21 years which included 12 years of classroom training, both authoring and teaching. 21 years later and I still love what I do 😊

I love baking and have made a range of creations from a 4 tier Christmas cake to bread buns! I am a big fan of music and comedy gigs and I go to Latitude Festival in Suffolk every year. I was also Mayor of Bungay!

I'm the Customer Partnership Manager for South East England and I make sure that our customers in the south are happy. I'm here to help any customers that might need something new or need help, I can make sure the customer gets the right proposal or help.

I have over 30 years experience in the print industry.

I am a keen golfer and a member at Blackburn Golf Club where I can be found most weekends in the summer

As Finance Director I am responsible for the looking after all the UK and US financial matters, I am also responsible for HR matters such as Contracts, Payroll, Pensions and Employee benefits. As Company Secretary, I look after the Companies’ statutory filings, insurances and any legal matters that arise.

I have worked in Finance for over 30 years, the first 9 in private practice where I gained my qualifications before moving into the commercial world. I have been a Finance Director for the last 19 years operating in retail, food service and now software business’.

My love of motorbikes started when I was a youngster and my dad bought an old scrambler from his brother for me to use off road. Many happy weekends were spent both tinkering with the bike and riding it, things I still love today and this phase of my life set me on course into engineering where I have worked ever since.

My job at Tharstern is heading up the development team. There are many aspects to the role that are all centered around guiding and facilitating our team of highly skilled developers and QA people to ensure delivery of the work promised to customers and to satisfy our road-map plans. We have an awesome development team.

I joined Tharstern in 2016 to help expand development plans and make the transition to an Agile process – helping us retain adaptability and giving us control over work streams. I’ve worked in development for over 25 years. I originally trained in Electronics as well as software design. I’ve gained experience in all different elements of development and am a Chartered Engineer, a Fellow of BCS, and a Certified ScrumMaster.

I have 2 young children (who drew me this picture) so outside of Tharstern, life is very busy! I regularly run and really enjoy it, I won this medal doing a 12k muddy obstacle race which is my best achievement to date and something I’m very proud of as I’m quite new to running. I love shoes and you will nearly always see me in a pair of heels (I’ve never counted but have well over 50 pairs!) These are one of my favourite pairs.

I’m a Customer Partnership Manager here at Tharstern. My job is to look after our existing customers in the South of England and Ireland and I'm more than happy to pay visits to our customers to give them a helping hand or to check how they're getting on using Tharstern.

I have been in the printing industry all my working life. With almost 20 years experience, predominantly within a print manufacturing environment, I have seen a lot of changes and am excited about how print is evolving.

I have a great love of the outdoors, especially on two wheels! The picture I'm holding was expertly drawn by our eldest, Faye, who in the picture is holding the newest member of the family, Erin.

As a member of the support team, my usual day consists of helping with system performance queries, infrastructure questions and general support.

My background is based in IT, previously supporting businesses across the Yorkshire Dales specialising in rural connectivity and IT support.

As a former Team GB cyclist, the road was my first love, but mountain biking is my true love as I find it the perfect antidote to a busy urban life. This bike is my 29er short-travel XC mountain bike which is always in the back of my car – just in case there is an opportunity for a ride over a rugged moor, along a ancient bridleway or through a dark forest.

 I have two roles at Tharstern; US Implementation Manager and Project Manager on UK and other non-US projects.

I have over 20 years’ experience in the print industry working at Director level for web-offset companies like Polestar and Wyndham as well as an independent consultant to these markets before joining the Tharstern team in 2015.

I am an avid and committed rugby fan. Be it watching the magnificent England rugby team or the slightly less magnificent Harlequins or my boy running out for the first team at the Weybridge Vandals, I love watching this magnificent game: 80 minutes of thuggery played by gentlemen. I have worked in the printing industry all my life having worked in all areas including a Heidelberg press operator and worked managerially at the first desktop publish studio in the UK (LaserBureau - just off Baker Street in London).

I support the sales team with customer and prospect engagements especially when it comes to integration. I also help with ROI cases, sales proposal creations and general integration support for customers and my colleagues.

I recently joined Tharstern from Heidelberg where I had worked alongside Keith and the team for approximately 15 years on various high profile CIP4 projects and exhibitions.

I am bi-lingual in English and Spanish, love to travel and when I can, do needle crafts, sports and baking.

I am a Customer Success Manager based in the Greater Atlanta area. I support the sales team during demonstrations and discoveries alongside the live implementations of our MIS. I have a background in finance, however my printing career has taken me through half a dozen different roles that all began with being an HP Indigo Press Operator. I have over 20 years of experience in the printing industry.

I am a Customer Success Manager here at Tharstern and I travel around the country to train our customers on using the system. I am an ex-Tharstern user/administrator myself so you can ask me about all the core Tharstern modules.

I have 24 years printing and MIS experience in multiple sectors and I will be able to answer many questions about the printing industry, whether it be Litho, Digital. Wide Format, Screen or Flexo.

I try and take every opportunity to travel and have recently ‘rebooted’ a dormant interest in backpacking. In the past I have trekked in Tanzania, Morocco, California and Utah but am planning to do a lot more hiking closer to home after signing up for the UK Mountain Leader Award Scheme.

As Head of Product, I manage the queue of items that make it in to development. There is seemingly an unlimited supply of new ideas that come in from the various teams and of course our existing customers but there is only a finite amount of development resource. I work closely with Pete the Product Analyst and Paul the Customer Success Manager to make sure that the items that make it to the front of the queue offer the greatest benefit to the largest number of stakeholders.

My first Job was in repro with a large printer in Leeds which provided valuable experience, helping me secure a job at Dupont and subsequently Agfa. After 12 years in a variety of roles, I decided to challenge myself and signed up for a part time MBA. It was a tough four years, but I came out the other side with a determination to try something new which is how I ended up here at Tharstern.

The American flag represents my move to America for work and to start a new adventure for Tharstern Inc. I settled in Denver, Colorado, in the heart of The Rocky Mountains, a place I proudly  call “home”.

I’m a Customer Success Manager, so I’m responsible for advising and training clients on how to get the most out of their Tharstern MIS. This includes project management, project implementation and delivery, business development and helping our support team with client questions.

I started in the print industry straight out of high school where I became a Print Finisher – I didn’t even know what that was at the time! As time went on, I moved to operating multiple presses getting my hands dirty to then eventually becoming a Production Manager in a small print shop. I then became eager to learn more and ventured into the estimating side of print where I used Tharstern day to day. I came across an amazing opportunity to work for Tharstern so in 2014 I jumped at the chance!

I look after Business Development in the South of England and Wales, helping new clients on their journey to improve efficiency, automation and ultimately profitability within their print businesses. The industry has changed so much during my 20 years at Tharstern, it still excites me to see software and technology solving the big problems faced by our customers.

Becoming a dad in 2017 means life has taken a leap to a new level of awesome, and with another one on the way things are about to get even more interesting (or chaotic)- can’t wait to find out. I always seem to find the time to indulge in my passion for cooking- as the resident “chef” of the house I can often be found taking over the kitchen and using far too many pots and pans to come up with a latest creation. There’s nothing I love more than a family Sunday, cooking up a roast with a Keith Floyd-style glass of red on the go to keep the creativity flowing.

I became Tharstern’s first Distributor in 2002 and I am the MD for Australasia. My favorite part of the job, aside from working with a talented team of colleagues, are the partnerships that have come from working with some bold and inspiring printers in the industry.

I have a background in design, business development and print, transitioned into print MIS technology through various roles in NZ, Australia and the U.S.A.

My job at Tharstern is  Infrastructure Specialist    and I travel the length and breadth of the UK installing our systems. I have been to most, if not all customer sites in the UK so you can also ask me about the IT infrastructure.

I also have some great knowledge of technical or implementation requirements and recommendations and you can also ask me generally about anything IT related.

I enjoy mowing my field and making cider. And drinking cider.

I have been in the industry for 20 years, with a background in prepress, production and estimating, printing is in my blood. Covering workflow implementation in the UK and US and heading up our workflow professional services, I dream about automation.

I am the Technical Director and one of Tharstern New Zealand’s original founders having previously started out in software programming and working hands-on with ERP solutions. I take a “No. 8 Wire” attitude to find and build solutions for customers.

I am also an enthusiastic philatelist of New Zealand related historical items and a keen follower of The All Blacks, even at 2am in the morning.

Amongst other things, I specialize in developing our cutting-edge integration software, using JDF and other technologies with vendors across the industry. I have detailed knowledge about JDF, IDC, e4print, Ganging, TIM and the little plugin children and a little workflow stuff.

You can also ask me about anything crazy you find going on at a Customer's site, and maybe some other stuff I've repressed over the years!

I have been with Tharstern for over a decade and I am based in the Auckland office. I am regularly drawn into projects assisting my colleagues.

I would say I am thorough and methodical with a passion for technology. I love helping customers push the limits of the system to achieve the most efficient and effective results.

I don’t get out as much as I’d like to, but I’m a keen runner, a long time ago I represented my local athletic club at 800m and 1500m.

I’m a Customer Success Manager at Tharstern, visiting customers, assisting them with enquiries and the set up of Tharstern.

Before joining Tharstern, I had more than 25 years experience within the print industry. Mostly within the pre-press sector of litho printing.

I am a confessed ‘Petrol-head’ and ‘Head-banger’ when not calmly working through customer queries.

I have a varied background that includes the RNZAF, NZ Police and then into technology based positions with HP for many years, I wanted to get back to the help desk role which i had performed previously, but one that would challenge me more.

So why am I here brandishing an authentic Japanese samurai sword? Well, this sword was given to me by my Grandfather, who had it surrendered to him by a Japanese officer during WWII. He was such an awesome guy, a bit grumpy sometimes, but super intelligent and an amazing role model to me. It was his decision to buy a home computer way back in 1981 that introduced me to computing and I’ve never looked back.

I started out life as a video game developer, but then decided in the early ‘90s to get a proper grown-up job and moved into print MIS development. I’ve now been with Tharstern for 27 years, taking over the role of Managing Director in 1995 and then leading a management buy-out when the original founder’s family sold the business in 2014. I like to think I’m pretty clued up on all things related to computing and technology in the printing industry, especially integrated workflows, automation and JDF, and I’m regularly asked to speak on these topics at industry events.

The football represents the days when I was a half decent player, although my love of sports goes beyond just football (Soccer in some parts of the world) more recently becoming a baseball fan.

I have been in the industry for over 15 years, with a background in production, warehousing, sales, finance and project management within the packaging and print sector. Covering all aspects of implementation in the UK, US and beyond, I love to apply my previous ergonomics education to ensure a seamless workflow is achieved.
.

At Tharstern, my role is the archetypal support engineer from networks, phones and servers right through to web-to-print. I also deal with any  issues with the Tharstern software.  

Print has been part of my life since my folks bought a printing business when I was 10 years old. Since then I have worked in print production, business management, key account management and I now enjoy the challenging and varied role of Tharstern technical support on the Tharstern ANZ Support Desk.

My role is the GM for Tharstern Australia, based in Sydney and I originally come from the print industry.

I am father to three adorable kids; husband to the lovely Di’ and keen on cycling and fitness. I am highly skilled in business development and project management and I take great pleasure in forming a strong, ongoing association with customers through consistent involvement in their business.

In my spare time, I really enjoy playing foftball and catching up with friends and family.

My role at Tharstern is the System Implementation Consultant, based in Sydney. I originally trained in Graphic Design and my passion for all things printing and how they work led me through several roles within the industry before joining Tharstern Australia. Building relationships and working together to achieve goals is a driving force.

I brought my camera along to show my passion for photography. I started to take photos when I was just a young lad and now use my skills to take photos of wildlife, landscapes and portraits of family. I'm really interested in the technical skills that photography brings so would love to learn more about the functions and capabilities of my trusty Canon.

I am a  Customer Success Manager    here at Tharstern, having joined the company in 2000. In this time, I have become competent in all the main modules we supply. I enjoy solving customer problems and finding ways to make our software work better for them and their company.

I have worked in the printing industry since leaving university, and prior to coming here, I specialised in sheet-fed litho estimating and account management.

I am a HUGE Star Wars fan and while “A New Hope” is the original and hard to beat, “Rogue One” is the best of the current anthology!

I support the sales team in customer and prospect engagements alongside software demonstrations for the UK & US, helping with ROI cases and sales proposal creation.

I have represented Great Britain in several FINA World Masters Swimming Championships and a couple of European Masters. One of the swim caps in my photo is from 2014 Montréal and the other swim cap and accreditation are from 2017 Budapest. The best result I’ve managed was 10th place in the 2008 championships for 200m Breaststroke in 35 years+ age group.

I started at Tharstern over 20 years ago as a Developer and have now progressed to Technical Lead.    My primary role is development on the Primo application, in which I look after the scheduling module.

I started commercial development in March 1988 using BASIC before transitioning to C++. I was initially on the Job Training Scheme (predecessor to Employment Training)

I am pictured wearing my 'Printer of The Year' medal whilst holding the piece of print that won!

My job at Tharstern is to head up the training team and to make sure that our customers are happy and receive the correct training.

I have a vast knowledge of all aspects of the printing industry having spent over 25 years on various print presses and in business management.

Since being introduced to photography about 10 years ago, I now have a passion for macro photography due to the incredible detail achieved which is impossible to see with the naked eye.

Working within the Admin team at Tharstern, you get involved in many aspects of the business. My current position of Credit Controller and HR Administrator provides a variety of work, getting involved with both the customers and staff, no two days are the same.

Although I’ve had previous experience of the printing industry, working for a provincial newspaper, this was as part of the accounts team and providing secretarial support for the Chief Accountant. Prior to my current role, I spent approx 18 years as Training Co-ordinator at Tharstern, enjoying liaising with both our customers and training consultants on a regular basis.

I enjoy playing snooker in my spare time, having captained a local club team for a number of years.  Highlights include visiting the Crucible for the World Championship Finals along with playing against (and losing to) Cliff Thorburn on 2 occasions.

As the Commercial Manager at Tharstern my job covers many areas, including responsibilities for all aspects of Sales Order Processing, Contracts and Licensing, the calculation of Annual Maintenance Renewals, Purchase Order Processing and any Health and Safety matters.

Having been a member of the Tharstern Team since 1995 I’ve gained a whole host of experience relating to all things Tharstern.

I am the Chief Business Development Officer at Tharstern and I head up the sales team. I like getting heavily involved in generating new business, ensuring we are at the forefront of the industry. I am in charge of the company’s sales functions for both new business and to our existing customers in the UK and US.

My role at  Tharstern is Solution Specialist and I have an in depth knowledge of the system.

I support the sales team with customer and prospect engagements alongside software demonstrations across the country, helping with ROI cases and sales proposal creation.

The thing I’m most passionate about outside of work is my family who said the things that best described me were Joe Wicks (body coach/Lean in 15) and Starbucks and they’re not far wrong... I love a good HIIT Workout to keep me fit and all I need is my shorts, trainers and motivation. And I love a good coffee, especially a Starbucks flat white.

I’m a  Customer Enrolment Manager    here at Tharstern and have been here since 2003. I look after the East Midlands all the way to the top of Scotland as well as North and South Ireland. I often help with overseas enquiries too.

I’m passionate about helping print businesses to use their MIS to improve customer service, grow sales, streamline admin and integrate and automate workflows. I guess ultimately to reduce costs and improve profits.

I’m holding a bunch of flowers in my photo because I really love the outdoors and doing a spot of gardening. Nature is a cool and beautiful thing.

I’m very proud to head up our awesome team of T-shaped marketers. That’s not a body-type by the way, it’s an acknowledgement of the fact that we all have a wide knowledge of the marketing mix but we all have a specialism too – mine is copywriting.

We operate to the agile marketing methodology, and have morning stand-ups round an awesomely huge Kanban board. When I’m not working on the delivery of our brand and content marketing strategies, I’m working on employee engagement or our customer experience programme.

This map shows one of my favourite place in Britain, the Cairngorms in the Scottish Highlands, where I’ve spent many days and nights walking, camping, and climbing.

Here at Tharstern, I oversee most of the operational and service aspects of the business including order fulfilment, project delivery, support as well as our own IT and business systems.

I’ve spent 26+ years at Tharstern and I've seen pretty much every installation of software since 1992!

Over the last couple of years, I have developed a new hobby, Archery, in which I use my Compound Bow.

I have been part of the Tharstern Support team for the last 3 years and my role is to take support calls from our customers, answering/dealing with issues that they may have when using the software.

I don’t really have experience in the printing industry, but I have been in various technical support roles for the last 20 years.

I am part of the first response' support team at Tharstern  and I can also   assist with order processing and barcode stock.

I’m happy to help with any questions on the Tharstern software.

I am a very keen traveller, ticking as many places off my list as I can but there’s plenty more left on there, too. I also travel to see Arsenal as often as I can, though it is painful at times (#COYG). Finally my much-loved pooch, Hector (Heccy for short) - we love long walks and lots of snuggles.

I am the Accounts Assistant here at Tharstern, I look after order processing, invoicing and general accounting-based duties. Usually, I am the first one to pick up a call so feel free to ask me anything, and I’ll be happy to help.

I started here in 2014 as an apprentice and continued on to get my AAT qualification. I hope to carry on and be the best I can be.

I have a huge love of board games and card games, and these featured in my photo are just a small part!

I am a Developer and I mostly work on the Tharstern App, Barcode Scanner and Fulfilment and Stock modules within Primo.

I have over 20 years of programming experience with 19 years of that here at Tharstern. I am well versed in most things print related, but my speciality is stock control.

This guitar was given to me by Tharstern in recognition of being with the company for 10 years… and it currently holds the rank of being my ‘main’ guitar when I play with my band.

In addition to being the main Crystal Reports writer, I’m also deeply involved with the Business Intelligence module and have produced and delivered courses on both.

My first introduction into the world of print was when I started at Tharstern back 1999, having been involved in a more ‘general’ technical support role prior to this.

I have been a golfer for about 40 years, and that club (featured in my picture) and previous incarnations of it, have saved my day on many occasions, when the rest of the bag of clubs were not behaving.

I work with the support team, taking calls and emails, and dealing with the many a varied support requests, while maintaining a pleasant rapport with the customers where appropriate.

Before working at Tharstern, I started as manufacturing engineer, before moving to I.T. as a computer operator (using a machine half the size of a standard living room) that had less processing power than my phone has now. I then progressed to a support role, dealing with internal and external customers and all aspects of I.T., hardware and software.

I am a keen Manchester United fan (actually from Manchester) and love going to watch them play.

My role at Tharstern is Support Analyst and I am a specialist in all the core modules of our MIS. I also help to investigate problems you encounter with the Tharstern software as well as arranging and deploying Tharstern software updates.

I love to take my dog for long walks, he’s a Hungarian Vizsla called Roman and he’s my best friend.

My role at Tharstern is the Sales and Training Co-Ordinator and I have been with the company now for over 20 years. As well as co-ordinating the diaries for the Training and Installation Teams, I work alongside the Sales Team preparing final Work Orders and Framework Agreements.

Put simply, these are the 3 biggest loves of my life... after Tharstern of course.

As Head of Customer Happiness, my role is to represent Customers within Tharstern to ensure we continue to improve what we deliver and how we deliver it.

Following graduation, I started with Tharstern as a fresh-faced boy back in 1998. Since then, I have enjoyed many different roles working within Sales, Development, Consultancy and Support (including a 2-year stint working overseas with a Tharstern Distributor). I returned to the UK in 2007 to work as Business System Manager for the then largest Tharstern customer, before realising the error of my ways and returning into Keith’s open arms in 2012. Having sold, implemented and used Tharstern, I have fantastic insight into what an MIS really means to a printer

Two decades ago I was afforded a 6 month break from working at Tharstern to go travel the world. I took in the likes of the USA, Guyana, Fiji, New Zealand, Australia, Indonesia, Singapore and India. Since then Tharstern has customers in most of these places so I'm just trying to line myself up for the Fiji job!

While in Australia I spent a few days making my own didgeridoo, from branch, to waxed finished article.

I am the Product Champion and I know the software inside and out. If there is something in the product that I don't know about, then we didn’t put it there! I can answer all of your questions about how our suite of software can or should work.

I love the Midi Fighter which is a programmable DJ MIDI controller for the super geek, hand built and featuring the finest Sanwa OBSC-24 Japanese Arcade Buttons.

I work within the web app team of development and you will often catch me shining CSS, vanquishing JavaScript and crushing C#

I have spent over 20 years delivering bespoke web applications which has given me a wealth of knowledge across the development stack, with lots of skills bleeding over into the operations and implementation side of the development life cycle

My photo shows me with my camera. It’s a Canon 7dMKII and gets a fair bit of usage every week while I’m out and about taking wildlife photos.

As the Customer Happiness Manager, I help coordinate the Support team so they can deliver excellent service and support to our customers.

I have enjoyed over 23 years working in IT support with 20 of those years working in different support roles here at Tharstern.

I am a Support Analyst and am part of our support team. I handle the majority of our inbound calls and aim to maintain the fast fix rates our customers are used to. I can answer your questions about using the Tharstern software as well as investigating problems.

My musical journey through life has taken many directions, but this album “Last Autumn’s Dream” by Jade Warrior represents the early stages of that journey and my abiding passion: two Geordies making Japanese inspired 1970s Prog Rock music.

I am the Software Test Lead within the Development team, and I am responsible for improving, evolving and automating the software testing framework, procedures and processes.

I have over 30 years IT experience, encompassing programming, hardware, software, systems and end-user support, and software testing.

I got into print as a young administrator working my way through different departments up to Group Customer Services where I headed up the Estimating and Account Management team.

I joined Tharstern in 2007 as Customer Success Manager (CSM), travelling across the country training customers on using the system. My new role as Customer Success Team Liaison, is to assist our CSM’s to deliver project days and project management services. I am the communication channel for our customers during the implementation process.

I’m always happy to assist and like to tailor my method to suit the customer and encourage communication and questions no matter how big or small the query. I listen to customers and then decide what approach needs to be taken based on their needs.

I am a huge dog lover and love going out on walks with my dog Chloe to get out in the fresh air!

I am the housekeeper here at Tharstern and I like to make sure that everyone is comfortable and that the building is left spotless when I'm finished!

The drumsticks i'm holding are to show that I absolutely love drumming and play for heavy metal band Damnation’s Hammer.

My role at Tharstern is Technical Support, in which I support our global customer base with telephone and email support.

Prior to working here, I have experience in supporting several bespoke software from Telecoms, Educational and Epos.

Here at Tharstern, I am one of the  Customer Success Managers and within this role, I go around training our customers on how to use the Tharstern software.

I have detailed knowledge of setting up Estimating or anything regarding Litho, Digital and Large Format or regards my previous experience in PrePress.

I began working at Tharstern in 1991 and during my time with Tharstern, especially in the early days, I have worked on numerous different parts of the software.

In the last twenty years or so however, I have mainly been working on the estimating module, both Estimate Classic and now the newer Estimate PRO module.

Since I’ve been working here for 25 years, I like to think that my knowledge of the software is pretty good!

My role here at Tharstern is Software Tester, this involves testing all the latest developments and changes to the software, feeding back when necessary to the development team to ensure the software is fit for purpose.

I have worked in IT since Graduating from University, working on many aspects from Support, IT Projects, Testing and Integrations.

I am a health and fitness fanatic who can be often found doing 10 mile runs late on a Friday evening or attending training sessions at my local boxing club. I am an avid Manchester United fan and love nothing more than taking my 2 eldest boys to Old Trafford. I am a keen fundraiser and have raised funds for a number of charities by taking part in regular 10k races, more recently my 1^st half marathon and even a charity white collar boxing match.

My role at Tharstern is Customer Partnership Manager for the North of England and Scotland. I like to ensure customers are happy with the products and services they use, help with any problems they may have and also recommend any products and services that may benefit their organisation.

I have a wealth of knowledge of the printing industry having spent 30 years in print production and print management.

I have my mainstream interest like watching football, exercising, music and spending time with friends and family, and my slightly geekier ones which includes astronomy, anything IT, domestic electrical and home improvements. I love meeting new people and getting to know about them and am a massive supporter of Burnley Football Club and will follow them where ever I can.

I’ve got over 20 years of experience delivering IT solutions for different industries ranging from Banks, Councils, FTSE100 Companies and even development of lower level fuel terminals. I’ve lead development teams on both Agile and Waterfall patterns during my time in these roles and also mentored other developers. I don’t mind being mentored either - every day’s a school day!!