Tharstern On-line Support goes live! - 29/03/2006 - Tharstern Limited

Tharstern's new website went live earlier this year and includes a new on-line support facility for Tharstern customers.

The new website provides a simplistic and clean style sheet which runs throughout and logical navigation to work your way around and quickly identify what Tharstern are about, and what they have to offer. 

The on-line access to the software support will, no doubt, be well received news for Tharstern users providing them with a direct channel to log their queries. Using a unique ID and password, support paying customers will be able to access a range of support features including a knowledgebase to answer frequently asked questions. The main emphasis is to allow users to log and track progress of calls and, where required, even re-open resolved cases. However there is also an area to download the latest updates and patches.

Stephen Whipp, Tharstern’s Technical Support Manager, commented. “We have wanted to provide on-line support for our customers for sometime but also wanted to make sure that we did it in the right way. Having this option for customers will be a useful tool for them to track the progress of queries. Initially, incoming calls will still take priority but if customers have questions that don’t require an immediate answer, and they can’t find the answer on the knowledgebase, they can log the call and carry on with what they are doing whilst waiting for a response.”

If you wish to obtain a user name and password, please contact us by clicking here.